Search Help & Support oneworld Assistance Home Home About BA BA Better World The BA experience Travel classes What's new Business travel Partners and alliances Join the Club About the Club About tier points About Avios Collecting Avios Spending Avios Personal Avios credit cards Business Avios credit cards Explore our destinations Flights to New York Flights to Los Angeles Flights to Paris Flights to San Francisco Routes and timetables Before you fly Baggage essentials Airport information British Airways Holidays Holiday Finder City breaks All Inclusive holidays Multi-centre holidays Other holiday types New York holidays Caribbean holidays Tenerife holidays Special offers Find our cheapest flights Last-minute deals London airport hotels Airport parking Travel insurance Meet and assist Book a flight Book a flight with Avios Flight + Hotel Flight + Car Find a hotel Hire a car Book an experience Multi-centre holidays Find my booking Online check-in
Find my booking Online check-in Flight status Flight information Log in to your account Join the Club My account Log in to On Business Online check-in
Flight status Flight information

Please visit our Help Centre for more support if you have a question about your booking or flight.

 Help Centre Help Centre Delays, cancellations and refunds Lost baggage Vouchers Contacts and FAQs Flight status Disability and mobility assistance Medical conditions and pregnancy Travel assistance Checking in and boarding Latest travel news Manage my booking Flight status

Travel insurance

We have partnered with XCover to provide you with simple, stress-free protection for your trip. XCover’s easy, digital process is simple with quick payouts on approved claims.

  • Comprehensive Trip Protection: Get up to 100% of your British Airways flight costs refunded if you’re sick or injured and have to cancel, access emergency medical assistance on your trip, and protect your baggage. 
  • Trip Cancellation Protection: Get up to 100% of your British Airways flight costs refunded if you, your travel companion or close family member are sick or injured and can’t travel.

Visit XCover Help and view the wording before you purchase to learn more about what’s covered.

Find out more and get quote Find out more and get quote

If you bought a Europ Assistance travel insurance policy before 3 March 2025, you can still download your Certificate of Insurance, claim online and access additional information. 

Alternatively, you can email Europ Assistance to claim.