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An update on the threat of industrial action

Important information if you are flying with us this September

Last updated 25 August 2019, 16:38

We have been working with the pilots’ union, BALPA, to reach an agreement on pay. Unfortunately, the union has announced it will strike on September 9, 10 and 27, causing serious disruption to the travel plans of thousands of you, our customers.

We are now making changes to our schedule.

If you have a flight booked with us on those dates, it is likely that you will not be able to travel due to BALPA’s strike action. We will be offering all affected customers full refunds or the option to re-book to another date.

We’re very sorry about the impact BALPA’s action will have, and we’ll do everything we can to get as many people as possible away on their journeys.

  • Flights on BA CityFlyer, SUN-AIR and Comair are not affected
  • We’re exploring options to supplement our fleet by using aircraft and crew from other airlines (wet leasing)
  • We’re working with our partner airlines to schedule larger aircraft to take the maximum number of customers

Our customer contact centres are likely to be extremely busy in the coming days, so we recommend that you check our Frequently Asked Questions below in the first instance. If you’re flying with us, please make sure we have your latest contact details. You can update these, as well as find out about your refund and rebooking options in Manage My Booking. If you have booked with a travel agent, please contact them directly.

If your flight is part of a British Airways Holidays booking, please review the additional information below.

We proposed an offer of 11.5 per cent over three years to BALPA, a deal already accepted by members of the Unite and GMB unions, which represent 90 per cent of British Airways’ staff, a deal which we believe is fair. We will continue to exhaust every possible means to avoid it and we urge BALPA to return to talks as soon as possible.

We will keep this page updated with further information as it becomes available.


If you still require assistance you can contact us on:

0800 727 800 (from within the UK)

+44 (0)203 250 0145 (from outside the UK)

Please note we are currently experiencing extremely high call volumes in our Contact Centres. We will do all we can to ensure your call is answered as soon as possible.

Again, we’re very sorry for the disruption BALPA’s action will cause.

By law they must give us at least 14 days’ notice of any disruption to flights.

Frequently asked questions

British Airways Holidays

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