负责任的企业
我们致力于维持最高的企业治理标准，以负责任的方式提高绩效，并努力打造更可持续、更包容的客户体验；我们将为我们运营业务所在的社区创造机会，同时利用我们独特的技能来为受到危机影响的人们提供支持。
社区投资
BA Better World 社区基金会
Our BA Better World Community Fund delivers life-changing opportunities in the communities we serve, enabling us to support projects that deliver benefits for community engagement, diversity and inclusion, wellbeing, and working to protect biodiversity and nature.
“启航”
Flying Start is our global charity in partnership with Comic Relief, helping to give young people a chance to have a brighter future. Thanks to the generosity of our colleagues and customers, Flying Start has raised more than £30 million, helping more than 1.1 million people in the UK and around the world have the best possible start in life.
帮助社区应对危机
Our partnership with the Disasters Emergency Committee (DEC) ensures that vital relief gets to where it’s needed, as soon as possible. The DEC brings together 14 leading UK aid agencies to raise vital funds when there’s a humanitarian crisis. By working together as a member of the DEC’s Rapid Response Network, we raise funds to save, protect, and rebuild lives in communities that are impacted by major disasters. Since 2013, we’ve supported 14 humanitarian crisis appeals.
改善为乘客提供的包容性和无障碍服务
我们相信，英国航空 (British Airways) 的服务可供所有客户使用，我们致力于让残疾乘客的旅程变得尽可能简单而轻松。我们不断改进服务，旨在成为显性和隐性残疾乘客所钟爱的航空公司。
报告和政策
可持续发展治理
Our BA Better World sustainability strategy is aligned to two global frameworks: the UN’s Sustainable Development Goals and the World Economic Forum’s stakeholder capitalism framework for consistent reporting of sustainable value creation.
We have a robust internal governance framework that extends from the Board of our parent company IAG through to British Airway’s Management Committee and into delivery groups. Our ESG performance data is independently audited as part of our Group Annual Report and Accounts process in addition to our own compliance audits.
我们致力于维护当地和国际反歧视法律，并期望同事和客户都能按照这些要求行事。
现代奴隶制和人口贩卖声明
英国航空制定了强有力的现代奴隶制和人口贩卖政策，与我们的母公司 IAG 保持一致。我们的同事、航班和机组人员均接受过培训，可以识别易受伤害的客户并处理涉嫌贩卖人口的违法行为。
英国航空对现代奴役制持零容忍态度。
我们公开承诺支持《联合国企业与人权指导原则》和《经合组织跨国企业准则》。
Environmental Management System
British Airways has a robust Environment Management System (EMS) to identify environmental risks and opportunities, set objectives, deliver compliance and monitor performance. We are committed to continually improving our EMS as we work to enhance our environmental performance.
我们的环境管理体系 (EMS) 符合 ISO14001:2015 的要求，并获得了国际航空运输协会 (IATA) 环境评估 (IEnvA) 计划第 1 阶段的认证。
发现更多精彩内容
BA Better World
Taking action to address aviation’s impacts is critical to make our industry much more sustainable in the long term. That’s why we’re committed to our BA Better World sustainability programme – and to innovating to drive continual improvement in our environmental, social and governance business performance.
地球
航空业造成全球碳排放，所提供的产品和服务也在消耗着地球资源。从减少排放强度到实现循环经济以减少资源的使用和浪费，我们负起责任并不断创新，力求改善环境绩效。
员工
我们关心员工，看重他们为公司做出的贡献。通过打造兼具多元化和包容性的工作场所，让我们出色的员工的幸福感与归属感油然而生，从而实现个人的蓬勃发展。