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Please visit our Help Centre for more support if you have a question about your booking or flight.

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Frequently asked questions

What should I do if my flight has been cancelled?

Last updated: 5 August, 2025

We're sorry we've had to cancel your flight. We're committed to helping you continue your journey with minimal disruption. 

We'll do our best to offer you a new flight and you'll be able to change it once for free.

If we're unable to offer you a suitable alternative within 24 hours of your original flight, you may be able to book alternative transport (such as flight, train or bus) under comparable transport conditions.

If you'd prefer not to travel, you're entitled to apply for a refund.

If you made your booking via a travel agent or tour operator and your departure time is more than 24 hours away, get in touch with them directly to find out more about your options or request a refund.

If you'd like to rebook your flight, log in to Manage My Booking, or you can message us on Whatsapp or get in touch with one of our team over chat. 

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