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Frequently asked questions

What should I do with baggage if I have stop overs or flight connections?

Last updated: 24 April, 2024

On journeys with connecting flights that use a single booking reference, even if it includes other airline codes, your baggage allowance is generally determined by the airline that operates the longest flight in your itinerary.

You can usually check in your bags to arrive at your final destination if:

  • All your flights are under a single booking reference and ticket number, or
  • Your flights are with oneworld airlines under a single booking reference, even if you have separate ticket numbers.

If an airport requires you to collect your checked bags before connecting to a domestic flight in that country, simply follow these steps:

  • Check in your bags for your first flight.
  • Collect your bags when you land – you may need to go through customs.
  • Go to Departures and check your bags in again for your domestic flight.
  • Collect your bags at your final destination.

Remember to allow enough time to check your bags in again and then connect to your domestic flight gate for departure.

If you're not sure where to collect your bags, please ask when you check them in at the start of your journey. Your baggage tags will show your bag’s final destination.

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