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Frequently asked questions

Do I need to collect my bags?

Last updated: 5 October, 2023

If you're connecting at an airport that requires you to clear your baggage at the first point of entry and you are connecting to a domestic flight in that country, please follow the signs for 'Arrivals/Baggage Reclaim' to collect your bags and check it in again as normal for your connecting flight.

If you are connecting onto another flight, you can check your bags through to your final destination, providing:

  • All your flights are on one booking reference with the same ticket number, or
  • All your flights are with oneworld® airlines booked under the same booking reference, even though you may hold separate ticket numbers.

If you have booked two separate flights on separate booking references to reach your final destination, you will need to:

  • Check in your bags for your first flight.
  • Follow the signs for 'Arrivals/Baggage Reclaim'.
  • Check them in again for your second flight.
  • Allow sufficient time to connect to your next flight. See recommended check in times.

If you're not sure, please ask a member of staff when you check in your bags at the start of your journey.

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