Entertainment - answering your questions
We take pride in offering you a wide range of engaging, inspiring and above all, entertaining options of the highest standard to enhance your journey with us. We're also constantly evaluating our programme offering to include additional languages and accessibility options where possible.
You can use the following electronic devices on board:
- Mobile phones
- Portable DVD/CD players
- Digital audio/MP3-players
- Electronic games
- Noise-cancelling headphones
- Electric shavers
- Assistive medical devices such as a CPAP machine
Bluetooth devices, such as wireless keyboards or headphones, can be used during the flight but must be switched off for taxi, take-off and landing.
Check our section on smaller personal electronic devices for details on batteries.
Any device carried in your hand baggage must be fully charged as airport security staff may ask you to turn it on. If your device is not charged, please place it in your checked baggage. See security checks for electronic devices.
Always follow the cabin crew’s directions to turn devices off, or onto 'flight mode', when requested.
- Handheld devices such as mobile phones, tablets and e-readers can be used at all times as long as you have enabled 'flight mode' before the flight departs.
- Please secure your device safely in your hand or a pocket during taxi, take-off and landing and make sure items, such as headphones with wires, do not block access to the aisle.
- If your device transmits or receives communications but does not have a 'flight mode' you will need to switch it off before your flight departs and cannot use it during the flight.
What device you can use and when during your flight:
- Handheld devices can be used throughout your flight.
- Larger devices can only be used during boarding, waiting to leave stand (as instructed by your crew) and while airborne. During all other times, please switch your device off and put it away safely.
- Text and phone call functions can only be used whilst boarding, waiting to leave stand (as instructed by your crew) and taxiing to stand.
- Wi-Fi can be used whilst airborne and from '10 / 20 minutes to landing' announcement.
Please note Wi-Fi is currently available on selected routes only. Your crew will advise you once on board.
You can use your headphones during the flight but please remove them for the safety briefing. You can attach them to your personal device or the in-flight entertainment system.
Charging facilities will vary by aircraft type and cabin, however, where USB charging is available, mobile devices such as phones and tablets will either charge, or be kept alive with a trickle charge. In addition to USB, premium cabins* will offer AC outlet ports allowing charging of larger devices such as laptop computers.
*(First, Club World, Club Europe and World Traveller Plus)
On most of our aircraft you can connect your device to the in-flight entertainment system to charge it, or even watch your own films on the bigger screen on board.
My Entertainment Plan allows you to check what's available on your flight and plan what to view in advance. You can then email or share your entertainment plan and bring it with you on board. At the moment, the content you select is only for your personal use and will not appear pre-programmed at your seat.
We work closely with the British Board of Film Classification (BBFC) to ensure films adhere to their ratings system that reflects current industry standards. We provide most programmes in their original form but do approach studios about edited versions if we think the subject is sensitive and could make our customers uncomfortable.
Where we feel viewer discretion is required, we provide a notification on the High Life Entertainment page, in the entertainment section of your High Life magazine, as well as in visual and auditory formats which precede relevant content in the in-flight entertainment system.
A parental lock system may be available depending on the aircraft type. Please speak to a member of your cabin crew for more information.
We try to provide as many programmes with audio description or closed captions as possible, depending on what is available from the distributors of the content. We are constantly evaluating our programme to ensure we are doing all we can to provide a more comprehensive entertainment experience for everyone.
We refresh our in-flight entertainment programme every month, but some items are updated on a daily or weekly basis.
- We’re rolling out Wi-Fi across our network.
- While we're rolling out Wi-Fi customers will only be notified once on board a connected aircraft. Find out more.