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London Heathrow Terminal 5

London Heathrow Terminal 5 departures hall.

Voted the best airport terminal in the world for the fifth year running (Skytrax World Airport Awards 2012-2016), Terminal 5 offers a seamless airport experience with stylish shops, restaurants and luxurious lounges.

Which London airport and terminal?

British Airways flights also operate to and from London Heathrow Terminal 3, as well as London City, Gatwick and Stansted airports. Check which London airport and terminal your British Airways flight will depart from or arrive into.

Flight information

Check when your flight arrives or departs

More about flights to London Heathrow


The Departures area is located on the top floor of Terminal 5. You must meet the following times, or you will not be allowed to travel.

  • Check-in closes 60 minutes before long haul flights depart and 45 minutes before short haul flights depart.
  • Pass through security at least 35 minutes before your flight departs.
  • Be at the boarding gate at least 20 minutes before your flight departs. See the 'Boarding' section, below.

Ticketing information and assistance

Should you require any on the day ticketing assistance, please contact any of our ticketing team on one of the following Zones:

  • First & Gold - First Wing
  • Premium - Zone H
  • Non Premium - Zone B, Zone G

The quickest way to check in is online, 24 hours before your flight departs.

When you need to check in at the airport on the day of departure:

  • If you are travelling in a group of more than nine people, please use a check-in kiosk or go to a check-in desk.
  • If your child is travelling alone, or with you but on a separate booking, please go to a check-in desk.

Check-in closes 60 minutes before long haul flights depart, and 45 minutes before short haul flights depart. Please allow enough time, e.g. in case there are any queues. Have a look at the information screens to find out which check-in zone you can use for your flight.

The following dedicated check-in desks are available:

Zone Available to
Zone H
  • customers travelling in Club World or Club Europe
  • Executive Club Gold, Silver and Bronze Members
  • oneworld Emerald, Sapphire and Ruby members
Zone J (The First Wing)
  • customers travelling in First
  • Executive Club Gold Members
  • oneworld Emerald members

collapsedshowBag Drop

If you have baggage to check in, you can go to a Self-Service Bag Drop machine at London Heathrow Terminal 5 or London Gatwick.

Alternatively, you can go to a Bag Drop desk, which are open at the following times:

Cabin or Executive Club tier Opening times
  • First
  • Club World
  • Club Europe
  • Executive Club Gold, Silver and Bronze Members
From 05:00 on the day of departure
  • World Traveller
  • World Traveller Plus
  • Euro Traveller
From 3 hours before your flight departure time, but not before the earliest opening time of 05:00

If you are travelling with hand baggage only and have already checked in, you can go straight through security to the gate. If your hand baggage exceeds your allowance, you may need to check it in and charges may apply.

Check your hand baggage allowance

Check your checked baggage allowance

collapsedshowAirPortr + Bag Check-In service
Suitcases at the airport.

From your doorstep to your destination

Let AirPortr pick up your bags from your London location and check them in for your flight with the AirPortr + Bag Check-In service, exclusive to British Airways customers.

Available for the wider London area and flights departing from Heathrow and Gatwick, except flights within the UK.

More about AirPortr + Bag Check-In

collapsedshowPayments at the airport

Like many airlines, we are unable to accept cash payments at many of the airports we operate from, including London Heathrow.

If you're unable to pay with a credit or debit card, you can buy a Travelex Money Card at the airport and use this instead. Remember not to throw this card away (even if it is empty) until your travel is complete. If we need to refund any costs, we will be returning these to your original form of payment.

collapsedshowPassport and visa checks

If you're travelling on an intercontinental flight, including Moscow, St. Petersburg and Kiev, we need to check your passport and visa before you go through security.

  • If you have baggage to check in:
    Your passport and visa will be checked at a Bag Drop or Customer Service desk.
  • If you're only travelling with hand baggage:
    Once you have checked in, please go to a passport and visa check desk before going through security. You can find these in the following zones:

Destination Zone
Any intercontinental flight and Kiev Zones B, C or G
Moscow and St. Petersburg Zone G


You must enter airport security at least 35 minutes before your flight departs.

Fast Track security lanes are available to:

  • customers travelling in First, Club World or Club Europe (plus one guest)
  • Executive Club Gold and Silver Members (plus one guest)
  • oneworld Emerald and Sapphire members (plus one guest)

You can use a dedicated entrance to the left of North Security that offers a more seamless security process and leads directly in to the North Fast Track security lanes.

If you are travelling to a UK or Republic of Ireland destination, a digital photograph of you will be taken at airport security. When boarding the flight, the photograph will be checked. Once checks are complete, all photographs will be deleted.


Gate information at Heathrow airport becomes available shortly before the flight opens. After you clear security, please check the information screens at regular intervals and find out how long it will take you to get to the gate. If you use the British Airways app you will receive gate notifications directly on your mobile.


A, B or C gates?

Terminal 5 is made up of three buildings: Terminal 5A, Terminal 5B and Terminal 5C. Please check if your flight departs from the main terminal (A gates), B gates or C gates.

It takes approximately 20 minutes to get to B gates or C gates so please always ensure your flight is displayed on the screens before leaving the main terminal. Then follow the signs to the transit train or use the moving walkway that offers easy escalator or lift access. The journey time is the same for either option.

You need to be at the gate no later than 20 minutes before the flight departs. If we have your contact details, we will try to contact you when it is about to close but we can't delay the aircraft's departure to wait for late passengers.

You will notice a ‘Group’ number on your boarding pass which shows your boarding priority. Please be ready to board the aircraft when your group is called.

Find out your group for boarding

If you want to take advantage of pre-boarding or priority boarding, please arrive at the gate early.

Pre-boarding is available to:

Priority boarding is available to:
  • customers travelling in First, Club World, Club Europe or World Traveller Plus
  • Executive Club Gold, Silver and Bronze Members
  • oneworld Emerald, Sapphire and Ruby members

If you arrive after your priority group has been called, you can use the priority lane to board at your leisure.

collapsedshowAirport services and facilities

There are lots of things to do at the airport before your flight departs. Whether it’s Duty Free shopping, relaxing in the lounges, picking up last minute essentials, keeping the children entertained or catching up on emails using the free wi-fi, you can certainly make the most of your time.

Experience London Heathrow airport

collapsedshowDepartures lounges

Terminal 5 has five elegant departures lounges located in Terminal 5A and Terminal 5B. If your flight departs from Terminal 5C, please use the lounges in Terminal 5A or 5B, ensuring you leave the lounge at least 40 minutes before your departure time so you don't miss your flight.

Lounge Location Opening times Available to
Galleries First Lounge Terminal 5A (South) 05:00 – 22:30
  • customers travelling in First
  • Executive Club Gold Members (plus one guest)
  • oneworld Emerald members (plus one guest)
Concorde Room Terminal 5A (South) 05:00 – 22:30
  • customers travelling in First
  • Concorde Room cardholders
Galleries Club Lounge Terminal 5A (North and South) and Terminal 5B

Terminal 5A: 05:00 – 22:30


Terminal 5B: 05:30 – 22:30

  • customers travelling in First, Club World or Club Europe
  • Executive Club Gold and Silver Members (plus one guest)
  • oneworld Emerald and Sapphire members (plus one guest)

collapsedshowElemis Travel Spa

If you are travelling in First or Club World, or you are an Executive Club Gold Member flying long haul you can relax before your flight with a complimentary treatment at the Elemis Travel Spa.

You can find the Elemis Travel Spa next to the departures lounges in Terminal 5A South and 5B. it is open from 07:00 to 21:00.

More about the Elemis Travel Spa


London Heathrow is a large airport and for international flights it usually takes about 40 minutes to get to the Arrivals hall.

collapsedshowPassport control

If you have an EU passport with a chip in it you can use the automatic ePassport gates.

Fast Track Immigration is available from 05:15 to 22:30 for the following non-EU passport holders:

  • customers travelling in First, Club World or Club Europe (plus one guest)
  • Executive Club Gold and Silver Members (plus one guest)
  • oneworld Emerald and Sapphire members (plus one guest)
Cabin crew will provide you with an invitation that allows you to use the Fast Track lane.
collapsedshowBaggage reclaim

After passport control, follow the yellow signs for 'Arrivals/Baggage reclaim' and look for your flight on the information screens to see which carousel your bags will arrive on.


Once you have your baggage, you may need to pass through customs. You can find more information on allowances and restrictions on the GOV.UK website.

collapsedshowArrivals lounge

If you're travelling in First or Club World, or are an Executive Club Gold Member travelling on a long haul flight, please feel free to visit the Galleries Arrivals Lounge.

It is situated on the first floor of the main terminal building (Terminal 5A) and can be accessed using the green lift. Here you can freshen up with an invigorating power shower, help yourself to delicious food and drink or prepare for work. The lounge is open from 05:00 to 14:00. Capacity restrictions apply so you won't be able to bring guests into the Arrivals lounge.

While the valet service presses your suit, enjoy a complimentary treatment at the Elemis Travel Spa and leave looking as good as you feel. The Elemis Travel Spa is open from 06:00 to 14:00.

Flight connections

Purple flight connections.

Everything you need to know about flight connections with British Airways, including travelling between London airports.

Flight connections

Disability and mobility assistance

If you need additional help for your journey, e.g. for getting through the airport, boarding the aircraft, or reaching your onward travel connections, please let us know at least 48 hours before you travel at Manage My Booking and we can arrange this for you with Heathrow airport.

Help points are available:

  • Before security: in Departures, Zone G
  • After security: The Lichfield Suite offers additional facilities for travellers with more severe physical or learning disabilities, e.g. a height-adjustable adult-sized changing bench, hoist and showers. It is located after security in Terminal 5A, opposite Gates A20 and A21. You can request an escort to and from these facilities by contacting us at least 48 hours before you travel.
  • Wheelchair accessible toilets and induction loops are also available throughout the airport.

More about disability assistance

Getting to and from the airport

collapsedshowTransport links collapsedshowDriving

Terminal 5 is on the Western Perimeter Road and has its own separate access road, reached from junction 14 of the M25 (if you're coming from the M4, exit at junction 4b and follow the M25 south to junction 14). The postcode for satellite navigation is TW6 2GA.

If you are meeting someone from an arriving flight you must use the Short Stay Car Park. If you are bringing someone to the airport follow the signs for 'Departures' to drop them off.

collapsedshowAirport parking

Make your journey easier with our parking partners. Leave your car at a nearby car park with quick transfers, drop it off right outside the terminal with valet parking, or combine an overnight stay with parking and transfers at an airport hotel.

  • Earn 5 Avios per £1 spent when you pre-book car parking.
  • Earn 250 Avios when you pre-book valet parking.
  • Secure and convenient.

Find out more about parking and book

Find out more about valet parking and book

Help and contacts

Ground crew talking to customer.

See our FAQs and contact information for any questions about your journey.

Help and contacts

Flight connections

Flight connections sign.

Everything about flight connections with British Airways.

Flight connections

Airport hotels

Couple with luggage at hotel.

If you need to stay overnight, we offer a wide range of conveniently located and easily accessible hotels.

London Heathrow airport hotels