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London Heathrow Terminal 5 departures hall.

Voted the best airport terminal in the world for the fifth year running (Skytrax World Airport Awards 2012-2016), Terminal 5 offers a seamless airport experience with stylish shops, restaurants and luxurious lounges.

Which London airport and terminal?

British Airways flights also operate to and from London Heathrow Terminal 3, as well as London City, Gatwick and Stansted airports. Check which London airport and terminal your British Airways flight will depart from or arrive into.

Flight information

Check when your flight arrives or departs

More about flights to London Heathrow


The Departures area is located on the top floor of Terminal 5. You must meet the following times, or you will not be allowed to travel.

  • Check-in closes 60 minutes before long haul flights depart and 45 minutes before short haul flights depart.
  • Pass through security at least 35 minutes before your flight departs.
  • Be at the boarding gate at least 20 minutes before your flight departs. See the 'Boarding' section, below.

Ticketing information and assistance

Should you require any on the day ticketing assistance, please contact any of our ticketing team on one of the following Zones:

  • First & Gold - First Wing
  • Premium - Zone H
  • Non Premium - Zone B, Zone G


London Heathrow is a large airport and for international flights it usually takes about 40 minutes to get to the Arrivals hall.

Flight connections

Purple flight connections.

Everything you need to know about flight connections with British Airways, including travelling between London airports.

Flight connections

Disability and mobility assistance

If you need additional help for your journey, e.g. for getting through the airport, boarding the aircraft, or reaching your onward travel connections, please let us know at least 48 hours before you travel at Manage My Booking and we can arrange this for you with Heathrow airport.

Help points are available:

  • Before security: in Departures, Zone G
  • After security: The Lichfield Suite offers additional facilities for travellers with more severe physical or learning disabilities, e.g. a height-adjustable adult-sized changing bench, hoist and showers. It is located after security in Terminal 5A, opposite Gates A20 and A21. You can request an escort to and from these facilities by contacting us at least 48 hours before you travel.
  • Wheelchair accessible toilets and induction loops are also available throughout the airport.

More about disability assistance

Getting to and from the airport

Airport maps

View maps of London Heathrow Terminal 5