Customer Support

Your Flight Training experience starts from the moment that you arrive

As a customer focused organisation, our aim is to provide you with the best possible customer experience during your time here with us.

Should you have any questions or queries regarding any of our products or services, then please do not hesitate to contact our Customer Services Team.

Hotel Accommodation

We can offer preferential rates for our customers at a selection of Heathrow’s leading hotels.
Our Customer Services Team will be happy to provide you with details and rates and make any bookings for you.

Catering Facilities

We have both a restaurant and a café on-site, both of which are available for your use during your training, seven days a week. Refreshments and snacks are also available from our vending areas 24 hours a day.


Complimentary WIFI is available on-site 24 hours a day, the password can be obtained from our Customer Services Team.