Course content includes:
• Setting the tone
• Creating a good first impression
• Uniform & appearance
• Fundamentals of communication
• Listening skills
• Transactional analysis
• Building relationships
• Getting to know your customers and their needs
• Service recovery
• Practical exercises
For airlines we can also include sales techniques, service routines and exercises on customer service trainers.
All of the courses can be tailored to suit your needs and further modules added if required.
For further information and pricing please email firstname.lastname@example.org