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British Airways Holidays
Amendments or Cancellations
The information on this page applies to UK customers only.
We understand that there will be times when plans change, and you need to amend or cancel your holiday. Below you will find information on notice periods and any charges that may apply. Amendments cannot currently be made online, however (if eligible) you can request to cancel your booking in exchange for voucher credit online. If you would like to make any other changes, please contact us by telephone.
Cancellation and amendment penalties can increase as you get closer to travel. We recommend you contact us as soon as possible if you need to make changes or to cancel your booking.
For more information about your legal rights and our obligations, see our Terms and Conditions and General Conditions of Carriage.
Amendments by you
These terms apply to bookings where you only see one package price.
Flight amendments: please contact us by telephone for details on amendment fees for the flight element of your package as this will vary depending on the type of ticket booked.
If your booking includes a non-changeable/non-refundable hotel, no amendments are allowed.
In addition to the amendment fees below, if you amend your holiday to one that’s more expensive, you will need to pay the difference. If you amend your holiday to one that’s cheaper, we’ll refund the difference.
| Travel date | Amendment options: Hotel or car element of your package |
|---|---|
|
Travel completed by 31 August 2022 |
More than 3 weeks before travel: No charge More than 72 hours before travel: £100 single fee Less than 72 hours before travel: £200 single fee |
| Any travel after 31 August 2022 | More than 72 hours before travel: £100 single fee Less than 72 hours before travel: £200 single fee |
The terms below cover:
- Hotel, car and transfer bookings
- Hotels, cars and transfers added to a package
- Hotels, cars and transfers added to a flight where you see a separate price for each element
If your booking includes a non-changeable/non-refundable hotel no amendments are allowed.
| Amendment options |
|---|
| More than 72 hours before travel: £100 single fee Less than 72 hours before travel: £200 single fee |
No changes allowed.
Cancellations by you
Our terms can be found below. You may be eligible to cancel your booking in exchange for voucher credit. If your booking includes a non-changeable/non-refundable hotel, the price for this will be deducted from the voucher credit. The voucher credit is valid for travel before 30 September 2023. How to claim your voucher credit.
These terms apply to bookings where you only see one package price.
| Travel dates | Cancellation options |
|---|---|
| Travel completed by 31 August 2022 | More than 3 weeks before travel: Loss of deposit or claim voucher credit for amount paid More than 72 hours before travel: Loss of 60% of the total package price Less than 72 hours before travel: No refund due Packages that include a non-changeable/non-refundable hotel: More than 3 weeks before travel: No refund due or claim voucher credit less hotel price Less than 3 weeks before travel: No refund due |
| Any travel after 31 August 2022 | More than 3 weeks before travel: Loss of deposit More than 72 hours before travel: Loss of 60% of the total package price Less than 72 hours before travel: No refund due Packages that include a non-changeable/non-refundable hotel: No refund due |
- Cancellation charges apply to the total package. This excludes any add-ons – details of cancellation charges for these can be found here.
- Where it states loss of deposit, this applies even if you did not pay by deposit initially. Deposit amounts vary by the value of your holiday - see ba.com/deposits.
- If at the time of booking you selected a flight fare with additional flexibility, the terms above may not apply. If so, please contact us by telephone to find out what your terms are.
Extra flexibility around notice periods for voucher credit is available in the following scenario: For British Airways Holidays bookings that originate in the UK, in the event that the UK government introduces a new rule, after you have booked, which requires quarantine when returning from your booked destination, you can give notice within seven days of the government announcement, regardless of travel date. If your outward flight is departing within seven days of the announcement, you can give notice up until your flight check-in closes. The booking and travel periods above are still applicable, except this supersedes the voucher notice periods stated.
The terms below cover:
- Hotel, car and transfer bookings
- Hotels, cars and transfers added to a package
- Hotels, cars and transfers added to a flight where you see a separate price for each element
You may be eligible to cancel your booking in exchange for voucher credit (see options below). If your booking includes a non-changeable/non-refundable hotel, the price for this will be deducted from the voucher credit. The voucher credit is valid for travel before 30 September 2023. How to claim your voucher credit.
| Travel dates | Cancellation options |
|---|---|
| Travel completed by 31 August 2022 | More than 3 weeks before travel: Loss of 20% or claim voucher credit for amount paid More than 72 hours before travel: Loss of 20% Less than 72 hours before travel: No refund due Non-changeable/non-refundable hotels: No refund due |
| Any travel after 31 August 2022 | More than 72 hours before travel: Loss of 20% Less than 72 hours before travel: No refund due Non-changeable/non-refundable hotels: No refund due |
Cancellation charges apply to the hotel, car or transfer value.
Extra flexibility around notice periods for voucher credit is available in the following scenario: For British Airways Holidays bookings that originate in the UK, in the event that the UK government introduces a new rule, after you have booked, which requires quarantine when returning from your booked destination, you can give notice within seven days of the government announcement, regardless of travel date. If your outward flight is departing within seven days of the announcement, you can give notice up until your flight check-in closes. The booking and travel periods above are still applicable, except this supersedes the voucher notice periods stated.
If you cancel an experience it is non-refundable.
Frequently asked questions
It is not currently possible to change or cancel package bookings online. You can request to cancel a booking in exchange for voucher credit. Please contact us by telephone and we will be happy to assist.
We’ll be in touch as soon as we can if an element of your booking has been affected in this way.
You can view your booking, the outstanding balance and the due date via Manage My Booking on ba.com. To access Manage My Booking, you will need your 6-digit booking reference and your last name. You can also use Manage My Booking to pay your balance securely. You can pay in instalments or in one transaction. In the unlikely event that you experience difficulties paying via Manage My Booking, please contact us by telephone.
We have reduced the ‘balance due’ date for all new and existing package bookings that include a hotel and/or car. Your final balance is now due 3 weeks prior to your date of travel. In most cases, the deposit amount is not refundable if you decide to cancel your booking. However, some exceptions apply if you have chosen a fully flexible air fare as part of your package.
Please contact us by telephone and we will check availability and prices - it is not currently possible to do this online.
Please call our Customer Support team.
Please call our Customer Support team when you’re able to, and they will do all they can to help. If you’re already away on holiday, our 24-hour helpline team are ready to assist, you can find their contact details on your hotel voucher or the email we sent you a few days before your departure.
Yes, however we will need to cancel your existing car and rebook it which will result in it being re-priced at today’s rates. Any increases in price will be passed on to you in addition to the applicable amendment fee, whilst decreases will be refunded to you less any applicable cancellation or amendment fees as advised at time of booking.
Yes, however we will need to cancel your existing car and rebook it which will result in it being re-priced at today’s rates. Any increases in price will be passed on to you in addition to the applicable amendment fee, whilst decreases will be refunded to you less any applicable cancellation or amendment fees as advised at time of booking. If the price changes significantly, we could keep your existing booking and ask the supplier to add a request for the additional item (although special requests are always subject to availability). If the item is then available for you on collection, you would pay the additional charges locally.
This would have been highlighted during the booking process on the room selection page and will be stated on your voucher if applicable. You can view/print your voucher in Manage My Booking (see the ‘Print non-flight voucher’ link in the Quick links section at the bottom of the page). If you would like to know the value of your non-changeable/non-refundable hotel to understand the voucher credit you would receive, please contact us by telephone.
Find out how to claim your voucher credit.
Find out how to use your voucher credit.
ATOL protection applies to confirmed package holidays originating from the UK and selected EU countries, therefore once you have exchanged your voucher credit for a future Flight + Hotel or Flight + Car booking, that holiday will be protected under the ATOL scheme. Voucher credit from cancelled British Airways Holidays package bookings will therefore not be ATOL protected until redeemed for a new package holiday reservation.
If you need to speak to us directly, please call our contact centre.