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Please visit our Help Centre for more support if you have a question about your booking or flight.

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Please visit our Help Centre if you need assistance with your journey, or need to contact us.

UK Air Traffic Control technical issue

Like all airlines, we're experiencing disruption to flights as a result of a technical issue affecting air traffic control, which is run by National Air Traffic Control Services.

If we have not contacted you directly, then please travel to the airport as planned and arrive for your original departure time.

If your journey includes a connection on the same booking and disruption means you miss your onward flight, we'll automatically arrange an alternative flight for you. Any updates will be available in Manage My Booking.

This is entirely out of our control and we're in touch with our customers while our teams work to get them on their way as quickly as possible.

You can use our chat service to speak directly with a member of our Customer Care team or call us:

  • 0800 727 800 - if you're calling from inside the UK
  • +44 (0)203 250 0145 - if you're calling from outside the UK

Our call centres are experiencing high call volumes. If your travel is not within the next 24 hours then please visit Manage My Booking to make changes to your booking or call back after 12:00 on 9 September.