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Frequently asked questions

What should I do if there’s a space, hyphen or apostrophe missing on my booking or e-ticket receipt?

Last updated: 23 April, 2024

You don’t need to do anything if you’ve provided your name correctly but there’s a hyphen or apostrophe is missing. Our systems can't show the characters or spaces that separate names.

Airport security and passport control staff are used to seeing this and won't query that your boarding pass/receipt differs very slightly from how your name appears in your passport. For example, it's easy for them to identify that "Sarahjane" is the same as "Sarah Jane" on a passport.

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