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Frequently asked questions

What happens once I’ve created a delayed baggage report?

Last updated: 24 January, 2025

Your delayed baggage details will be entered into the WorldTracer baggage tracking system, and we’ll get to work finding your items immediately. 

When you create a report you’ll receive a reference number, which you can use to track the status of your delayed baggage in our online baggage portal.

As soon as we locate your baggage, we’ll contact you to let you know and return it to your chosen address at no extra charge, subject to local customs requirements. 

You won’t have to fill in another customs declaration form if you’ve completed one at the airport, if you didn’t travel, your flight was cancelled, or your journey was entirely within the UK. Otherwise, we’ll contact you to complete a local customs declaration form if it’s required. 

Check what you’re allowed to bring into the UK.

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