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Crew member with a man and a woman wearing disability lanyards.

We believe our unique British Airways’ service should be accessible to all, and commit to making your journey as simple and easy as possible. We are continually improving our service, and aim to become the airline of choice for customers with hidden or visible disabilities.

W czym możemy Ci pomóc

A range of services are available, some of which are the responsibility of the airport operator or other service providers to provide. Once we know your requirements, we will liaise with them to make arrangements.

Depending on your individual needs and circumstances, we can arrange:

  • assistance or an escort to and from the aircraft
  • help with stairs where necessary
  • transport for wheelchairs and mobility aids

When you reach the aircraft, our cabin crew can help you:

  • find your seat and familiarise you with the seat and surrounding area
  • store and retrieve your hand baggage
  • move between your seat and the washroom
  • open any packaging of your on-board meal, identify your food and layout on the tray

Uzyskasz od nich także najważniejsze informacje dotyczące lotu. W przypadku lotów z i do Stanów Zjednoczonych personel pokładowy udzieli wszystkich wymaganych informacji.

Go to our services, below, to find out more about how we can help.

What you’ll need to take care of

Podczas podróży trzeba zatroszczyć się o:

  • personal care during the flight, such as eating and taking medicine
  • personal care in the washroom
  • the needs of your assistance dog

You will need to travel with a safety assistant if you need help to do any of the following:

  • lift yourself, for example in or out of your seat
  • dotrzeć do wyjścia awaryjnego bez pomocy
  • komunikować się z załogą w kwestiach bezpieczeństwa
  • unfasten your seat belt
  • chwycić i założyć kamizelki ratunkowej
  • założyć maski tlenowej

Jak poprosić o asystę

You can request assistance in Manage My Booking after you have booked your flights. Please try and let us know what type of assistance you need at least 48 hours before your flight departs.

To find out more and to plan for an upcoming trip, go to:

Request assistance

Skontaktu się z nami

If you have any questions or need further help, please contact us.

Our services

We offer assistance in four areas. When you request assistance with us in Manage My Booking, you’ll be asked to choose the ones you need.

If you can’t find the type or level of service you need, please contact us.