Przejdź do Nawigacji

Członek załogi z mężczyzną i kobietą noszącymi plakietki z informacją o niepełnosprawności.

We believe our unique British Airways’ service should be accessible to everyone, and we’re committed to making flights as easy as possible for customers travelling with disabilities. We’re continually improving our service, and aim to become the airline of choice for customers with visible and non-visible disabilities.

W czym możemy Ci pomóc

A range of services are available, some of which are the responsibility of the airport operator or other service providers to provide. Once we know your requirements, we'll liaise with them to make arrangements.

Depending on your individual needs and circumstances, we can arrange:

  • Assistance or an escort to and from the aircraft
  • Help with stairs where necessary
  • Transport for wheelchairs and mobility aids

When you reach the aircraft, our cabin crew can help you:

  • Find your seat and familiarise you with your seat and the surrounding area
  • Schowaniu i wyjęciu bagażu podręcznego
  • Move between your seat and the toilets
  • Open any packaging of your on-board meal, identify your food and the layout of the meal tray

Our team will also be able to provide you with essential flight information.

What you’ll need to take care of

Podczas podróży trzeba zatroszczyć się o:

  • Personal care during the flight, such as eating and taking medicine
  • Personal care in the toilet
  • The needs of your service dog

You will need to travel with a safety assistant if you need help to do any of the following:

  • Lift yourself, for example in or out of your seat
  • dotrzeć do wyjścia awaryjnego bez pomocy
  • komunikować się z załogą w kwestiach bezpieczeństwa
  • Odpięcie pasa bezpieczeństwa
  • chwycić i założyć kamizelki ratunkowej
  • założyć maski tlenowej

Jak poprosić o asystę

You can request assistance in Manage My Booking after you have booked your flights. Please let us know what type of assistance you need at least 48 hours before your flight departs.

Find out more about how to request assistance.

Skontaktu się z nami

If you have any questions or need further help, please contact us.

Our services

We offer assistance in four areas. When you request assistance with us in Manage My Booking, you’ll be asked to choose the ones you need.

If you can’t find the type or level of service you need, please contact us.

Seat supports

Our aircraft can accept a range of seat supports to help during your journey. These supports are listed below, with information on the cabins they’re suitable in. 

If you can't find your support here, then please contact us