Learn about how we take care of your pet family members traveling with us.
Japan Airlines follows the advice of veterinarians and other experts to ensure pets have a safe trip. However, new environments can affect pets' health in a number of ways.
Please review the following before your pet travels with us.
Japan Airlines works closely with nearby veterinarians and pet hotels to ensure necessary information is available to passengers that experience a pet emergency at the airport (not applicable for certain airports).
Advanced reservation is required to ensure that space is available in the aircraft cargo compartment.
Please contact us (JAL International Information and Reservation) for more information about these conditions.
Dogs, cats, small birds (that eat seeds, fruit and insects), rabbits, ferrets, hamsters, marmots, squirrels, chinchillas.
When checking your pet in, you must provide a crate that meets the following conditions:
(W x H x D cm)
|L size||45×45×41||11.5kg||Not required|
Review before check-in
Prepare letter of consent
Up to 120 minutes prior to scheduled departure time
Pick-up at the arrival airport
Please review transport environment information and notes on animal transport to ensure an enjoyable flight with your pet.
Rules regarding the import and export of pets vary by country and region.
Prior to travel, be sure to contact the quarantine office, embassy, consulate, etc., of your departure and arrival countries to determine the required documentation for import and export of your pet. This may include an export quarantine certificate, import/export permit, health certificate, and import certificate.
Please note that Japan Airlines cannot be held responsible for problems arising from incomplete customs paperwork.
For countries requiring an export quarantine examination, please complete the examination prior to going to the check-in counter.
Please prepare a letter stating your consent to check your pet as baggage.
You may download it from the following link.
Please bring the completed waiver with you to the check-in counter on the day of departure.
In order to view PDF documents, you will need to install Adobe Reader on your computer.
Pets can be checked in at the same check-in counter as their owners.
Please present your pet's required customs paperwork to the check-in agent just as you would present your own ticket and passport. You will be asked to sign the necessary forms.
The check-in agent will provide you with information on the applicable charges.
Please arrive at least 120 minutes prior to departure.
To the extent possible, checked-in pets will be kept in indoor air-conditioned rooms.
As there is no air conditioning in the carry-on baggage storage area inside airports, pets will be transported with care to the aircraft soon after being checked in, with check-in available until just before the flight leaves.
Checked pets will be held in the bulk cargo room.
STEP 4Pick-up at the arrival airport
Our agent will carry your pet from the cargo compartment to the arrival lobby and deliver your pet directly to you in the baggage claim area.
Proceed to the quarantine station at your arrival airport to complete your pet's immigration procedures.
If you are flying on a codeshare flight, requirements may vary depending on the operating carrier's rules.
Please contact us (JAL International Reservation and Information) or your travel agent for more details.