At British Airways Holidays we always set high standards for safety, flexibility and the service we provide our customers.
Our Customer Promise is our no nonsense commitment to give you complete peace of mind for both booking and taking your vacation.
Flexibility to change or cancel
Make a new booking for travel up to August 31, 2021 and you can change it for free (you will need to pay any difference in price) or cancel it for voucher credit. A minimum 3 weeks’ notice is required, or standard terms and conditions apply. Voucher credit is valid for use towards a new booking for travel up to April 30, 2022.
If we cannot fulfil your vacation, we’re committed to ensuring you receive a full refund within 14 days. According to Reevoo verified reviews, our customers have rated us 9/10 for the speed in which we processed their refund.
Committed to your safety
You’ll see changes at every step of the journey when you fly with us. We’ve also introduced new hotel and car hire safety measures to ensure you can enjoy your vacation safely.
Yes. When you travel with us, you will need to wear a face mask at all times, in the airport and on board, unless you qualify for the government exemption list.
As a guide, a face mask could last up to four hours, so please make sure you bring enough for the duration of your trip. You will be asked to remove your mask for any passport checks but you'll be advised when to do so by our colleagues. Please be aware that some airports now mandate that you wear face masks so make sure you check your destination airport and country guidelines before you travel, so you can arrive prepared.
The UK Government has provided a list of exemptions for those who may not be able to wear a face mask.
If you qualify for an exemption we do not expect you to wear a mask, however we strongly recommend you carry an exemption card, badge or sign to avoid being asked about your exemption status at various points in your journey.
If you need to speak to us directly, please call us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details here.
Call volumes are extremely high at the moment due to the unprecedented circumstances so please bear with us if it takes some time for us to help with your booking. Thank you for your understanding during these challenging times.