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Our Customer Promise


At British Airways Holidays we always set high standards for safety, flexibility and the service we provide our customers.

Our Customer Promise is our no nonsense commitment to give you complete peace of mind for both booking and taking your vacation.


Flexibility to change or cancel

Make a new booking for travel up to August 31, 2021 and you can change it for free (you will need to pay any difference in price) or cancel it for voucher credit. A minimum 3 weeks’ notice is required, or standard terms and conditions apply. Voucher credit is valid for use towards a new booking for travel up to April 30, 2022.

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Book now, pay later

Secure your vacation with a low deposit and pay off the balance in instalments. Best of all, your final payment isn’t due until 3 weeks before your vacation begins.

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Refunds without delay

If we cannot fulfil your vacation, we’re committed to ensuring you receive a full refund within 14 days. According to Reevoo verified reviews, our customers have rated us 9/10 for the speed in which we processed their refund.


Committed to your safety

You’ll see changes at every step of the journey when you fly with us. We’ve also introduced new hotel and car hire safety measures to ensure you can enjoy your vacation safely.

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Here when you need us

We have a 24-hour vacation helpline for any issues whilst you’re away, and if your plans change or the unexpected happens, we will prioritise getting you home as soon as possible.


Discover more about British Airways Holidays and read our independently verified customer reviews and ratings.

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PassengersExplanation of 'young adults'