Telephone numbers and addresses

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

If calling from within Romania
Telephone: 0373 788 314

If calling from outside of Romania
Telephone: 00 40 37 378 8314
Monday - Friday
09:00-18:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +40 372 723 023
Monday - Friday
10:30-14:00, 15:30-18:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Contact details and opening hours

For travel involving 10 or more passengers please refer to a local travel agent.

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: +49 421 5575 473
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Fax: +49 421 5575 473
(for sending copies of documents or receipts)

British Airways Plc
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage