Telephone numbers and addresses

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: +31 (0) 20 3469559
Monday - Friday
09:00-18:00
Saturday
09:00-14:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +31 (0) 20 700 6065
Monday - Friday
09:30-13:00, 14:30-17:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Contact details and opening hoursWebsite and email

Telephone: +31 (0)20 3469388
Monday - Friday
10:00-12:00, 15:00-17:00

Request a group travel quote

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Telephone: +31 (0) 20 346 9389

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: +31 (0) 20 4067230
Daily
10:00-19:00

Baggage tracer

Email baggage tracing:
ams.baggagetracing@aviapartner.aero

collapsedshowGet help with baggage claims
Contact details and opening hoursWebsite and email

Fax: +31 (0) 20 3469398
(for sending copies of documents or receipts)

Make a baggage claim online

Help and advice about lost and damaged baggage