Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: 02 69633602
Monday - Friday
09:00-18:00
Saturday
09:00-14:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +39 022 333 1231
Monday - Friday
09:30-13:00, 14:30-17:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Contact details and opening hoursWebsite and email

Telephone: 02 99953741
Monday - Friday
10:00-12:00, 15:00-17:00

Email:
groups.italy@ba.com

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: 02 69633615
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Bologna
Telephone: +39 091 7020660

Cagliari
Telephone: +39 0707560671

Linate
Telephone: +39 349 945 22 87

Olbia
Telephone: +39 0789 563 456

Turin
Telephone: +39 011 5676200

Venice
Telephone: +39041 9691201

Verona
Telephone: +39 045 8095867

Rome
Telephone: +39 06 65957249

Naples
Telephone: +39 081 19020565

Pisa
Telephone: +39 050 849400

Genoa
Telephone: +39 010 6015407/8

Catania
Telephone: +39 095 7239630

Telephone: +39 095 7233180

Palermo
Telephone: +39 0917020315

Bari
Telephone: +39 080 5800224

Brindisi
Telephone: +39 0831 4117406

Fax: +39 91 514 1317
(for sending copies of documents or receipts)

Baggage tracer

Baggage Claim form

Help and advice about lost and damaged baggage

Malpensa:
mxp.handling.landf@aviapartner.aero

collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Fax: 02 69633615
(for sending copies of documents or receipts)

British Airways Plc
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage