We want to make travelling as a family as enjoyable and stress-free as possible. To ensure your family has the best seats when you fly, we recommend choosing yours in advance when you book, for which there may be an additional fee.
If you don’t choose your seats in advance, we always do our best to seat your family together. This may mean that you’ll be seated in adjacent rows or across the aisle. All children under 12 will be seated with an accompanying adult. Anyone over 12 may be seated separately.
If you’re an Executive Club Gold, Silver and Bronze member, you can choose seats for everyone in your booking for free. Make sure you add your membership number to all bookings to take advantage of this benefit.
If you’d like to book a separate seat for your infant (under 2 years old), contact us and we’ll arrange it for you. Please note that this cannot be booked online.
When you travel with an infant (on your lap), you can choose a seat for yourself and everyone in your booking, free of charge (up to a party of 9). Subject to availability, one person in your booking can choose a carrycot/seat position.
If you don’t choose a seat in advance, we’ll select suitable seats for you before the flight.
|Approved to be used onboard
||Not permitted for use onboard
| AmSafe Child Aviation Restraint System (Cares)*|| Seat extenders (including suitcases that convert into a leg rest or bed)|
| Car seats that meet safety requirements|| Leg hammocks
| Cozi-Go/FlyBaBee Sleep Easy Cover for infant bassinets
|| Baby hammocks
| Approved seat support systems
|| Inflatable footrests
| Oversized inflatable head pillows
| Flexible seat supports
| All headrest attachments
| Knee defenders|
*If you have your own AmSafe CARES, you can use this on board in economy seats for infants and children who weigh between 10-20kg. The AmSafe System is not suitable for use in First, Club World (including Club Suite) or World Traveller Plus and cannot be used in the rows before, after or on an emergency exit.
On our long haul services, we provide carrycots and infant seats free of charge for babies up to 2 years old, weighing under 12.5 kg (27.5lbs) that can be used in flight when the seat belt signs are off. If you’ve chosen a carrycot seating position, your crew will offer you a carrycot or infant seat for your baby, subject to availability and aircraft type.
Our specially designed carrycots are only for infants up to 6 months old, weighing no more than 8kg (17.5lb), so your baby can sleep in comfort during the flight. You can bring your own CoziGo carrycot cover to lessen distractions from light and movement.
Our infant seats can be used by little ones from birth up to 24 months, who weigh no more than 12.5kg (27.5lbs). These seats are secured onto the carrycot position by cabin crew and are adjustable to two positions: reclined or upright. For infants under six months, the seat should always be used in the reclined position. For infants over 6 months, either position can be used.
Please note that, even if you’ve chosen a carrycot seat position, we may have to move you and your baby to another seat if there is someone who has greater need for the space, such as a wheelchair user.
If you’ve booked a seat for your baby or child, you can bring your own single piece car seat that meets airline safety regulations. Please note that two-part car seats (a seat and separate base) are not suitable for aircraft seats.
If you’re travelling in Club Suite, or on rear facing Club seats, your own child car seat can only be used in the cruise, but not for take-off, in turbulence or for landing, due to the safety design of the aircraft seat.
If you’ve paid for a separate seat for your baby (under 24 months) and you don’t bring a child car seat or AmSafe System, your baby must sit on your lap using an extension seatbelt during taxi, takeoff, landing and turbulence. The cabin crew will provide one and show you how to use it.
You can use your own AmSafe Child Aviation Restraint System (CARES) in economy seats for infants and children who weigh between 10-20kg. The AmSafe System isn’t suitable for use in our First cabin, Club World business cabin or World Traveller Plus premium economy cabin, or in the rows before, after or on an emergency exit.