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One person assisting another.

Let us know the type of assistance you need at least 48 hours before your flight departs. Then, on your day of travel, follow our tips to help ensure a smooth journey.

Requesting assistance

  1. First, book your flights. Our website is designed to be accessible to customers of all abilities and disabilities but if you have any problem using the site, please contact us.
  2. Once you have booked your flights, log in to your booking to let us know the type of assistance you need. In your booking, go to ‘quick links’ and select ‘Disability and mobility assistance’. Please try to do this at least 48 hours before your flight is due to depart to give us time to make arrangements.
  3. Choose the type of assistance you need. We offer assistance for mobility and wheelchairs, visual impairments, hearing impairments and developmental impairments. Learn more about the help on offer from ‘What assistance is available?’
  4. On your day of travel, please go to the airport at least two hours ahead of departure where you’ll be able to tell us more about your specific needs.

If you have any questions or need further help, please contact us.

Save your requirements for future trips

If you regularly need help when you travel, you can save your preferences to your ba.com account profile and we’ll automatically add them to any future bookings you make. If you don’t have an account, it’s easy and free to create one. Visit our registration page to learn more.

To save your preferences, go to your personal profile page and find the ‘disability and mobility assistance’ section.

Tips for a smoother journey

  • Please arrive at the airport at least two hours before the scheduled departure time of your flight so we can provide you with the best possible service.
  • Allow sufficient time for each stage of your journey according to your needs and factor in potential delays at busy periods.
  • If you have arranged to meet assistance staff at a particular time, please try and be punctual to avoid any delays during the airport process. If you no longer need assistance, just let us know.
  • If you're travelling to/from London, you can find more information about accessibility and mobility at Heathrow, Gatwick and London City airports.
  • More airport information including services, facilities and link to maps.
  • Find out more about travelling with a medical condition.

Contact us

If you have any questions or need further help, please contact us.

Key travel information