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If you’re travelling with extra needs, we can provide airport assistance for disabled passengers. Just let us know the type of support you require at least 48 hours before your flight departs. Then, on your day of travel, follow our tips to help ensure a smooth journey.

Requesting assistance

  1. If you want to make a new booking and you’re travelling with a disability, our Accessibility Team can provide support and advice. Customers outside of the UK will be directed to their local support team.
  2. Once you’ve booked your flights, log in to Manage My Booking to let us know the type of assistance you need. Select the blue menu bar at the bottom of the page labelled ‘Manage My Booking’ and then choose the ‘Request assistance’ option. You will then be able to select the support that you require.
  3. You must do this at least 48 hours before your flight is due to depart to give us time to make arrangements. If we don’t receive advance notice that you need assistance, you could experience delays with the service that you need during your journey.
  4. Choose the type of assistance you need. We offer assistance with mobility, visual impairments, hearing impairments and non-visible disabilities. You can find out more about the help on offer from 'What assistance is available?' or by speaking to our Accessibility Team. This applies to UK-based customers only.
  5. On your day of travel, please arrive at the airport at least three hours before your scheduled departure time for long-haul flights and two hours ahead of short-haul flights. You’ll be able to tell our Assistance team more about your specific needs.

If you have any questions about British Airways’ disability assistance offering or need any further help, please contact us.

Tips for a smoother journey

  • Please arrive at the airport at least three hours before your scheduled departure time for long-haul flights, and two hours before short-haul flights. This is so we can provide you with the best possible service.
  • Allow sufficient time for each stage of your journey according to your needs, and factor in potential delays at busy periods.
  • On arrival at the airport, please approach the Assistance desk, or use the customer help points to call the Assistance team. Please ensure you arrive on time to avoid any delays.
  • If you no longer need assistance, let us know as soon as you can. You can cancel any assistance you’ve booked on via Manage My Booking.
  • If you’re a member of our Executive Club, you can add additional assistance to your account. When you enter your Executive Club number to connect it with a new booking, your additional assistance requests should automatically appear against your passenger details. Please check this has happened by reviewing your trip in Manage My Booking. This is also the only place you can make changes before you travel.
  • Any new assistance requests added to your account will not transfer to existing bookings, so you’ll need to request assistance for each existing flight via Manage My Booking.
  • If you're travelling to or from London, you can find more information about accessibility and mobility at Heathrow, Gatwick and London City airports.
    More airport information including services, facilities and link to maps.
  • Find out more about travelling with a medical condition.

Contact us

If you have any questions or need further help, please contact us.

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