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Let us know the type of assistance you need at least 48 hours before your flight departs. Then, on your day of travel, follow our tips to help ensure a smooth journey.

Requesting assistance

  1. If you need advice on travelling with a disability or to make a new booking, you can speak to our Accessibility Team.
  2. Once you have booked your flights, log in to your booking to let us know the type of assistance you need. In your booking, go to ‘quick links’ and select ‘Disability and mobility assistance’. Please try to do this at least 48 hours before your flight is due to depart to give us time to make arrangements.
  3. Choose the type of assistance you need. We offer assistance with mobility, visual impairments, hearing impairments and hidden disabilities. You can find out more about the help on offer from 'What assistance is available?' or speak to our Accessibility Team.
  4. On your day of travel, please go to the airport at least two hours ahead of departure where you’ll be able to tell us more about your specific needs.

If you have any questions or need further help, please speak to our contact us.

Tips for a smoother journey

  • Please arrive at the airport at least two hours before the scheduled departure time of your flight so we can provide you with the best possible service.
  • Allow sufficient time for each stage of your journey according to your needs and factor in potential delays at busy periods.
  • If you have arranged to meet assistance staff at a particular time, please try and be punctual to avoid any delays during the airport process. If you no longer need assistance, just let us know.
  • If you're travelling to/from London, you can find more information about accessibility and mobility at Heathrow, Gatwick and London City airports.
  • More airport information including services, facilities and link to maps.
  • Find out more about travelling with a medical condition.

Contact us

If you have any questions or need further help, please contact us.

Key travel information