Check what you can claim for when your travel plans are disrupted and learn how to go about it.
If your flight is delayed or cancelled and you incurred additional expenses because of this, you may be able to claim a reimbursement.
We will consider reimbursing reasonable expenses for the following items:
The quickest way to claim your expenses is online. You will need:
Under some circumstances, you are entitled to claim compensation for a delayed or cancelled flight.
1. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures); or
2. If we inform you of a cancellation less than 14 days before the planned departure date that arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures), unless:
The levels of compensation are limited by EU regulation as follows:
These amounts are reduced by 50% if we can offer you an alternative flight route to your final destination with a new scheduled arrival time that doesn’t exceed the original scheduled arrival time by:
To claim compensation for British Airways operated flights (excluding flights operated by SUN-AIR; see information below), please contact our Customer Relations team by filling out the below online form. We will respond as soon as possible.
If you're not able to claim online, you can write to:
British Airways Customer Relations
EU Compensation Claims
PO Box 1126
Please then allow extra time for us to process your claim.
To claim compensation for flights operated by our franchisee, SUN-AIR (flight numbers BA8200 to BA8299), please write to:
SUN-AIR of Scandinavia A/S