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Latest travel news

Please visit our Help Centre if you need assistance with your journey, or need to contact us.

UK Air Traffic Control technical issue

We're continuing to experience some disruption to flights as a result of the technical issue that affected air traffic control on Tuesday 8 September, which is run by National Air Traffic Control Services. While the issue has now been resolved, there will be a knock-on effect as a number of aircraft and crew across our network remain out of place, which will affect some flights.

Please check the latest status of your flight via Manage My Booking before arriving at the airport. If we have not contacted you directly, then please travel to the airport as planned and arrive for your original departure time.

If your journey includes a connecting flight on the same ticket and a delay means you are at risk of missing your connection, we will automatically rebook your onward travel. Any updates will be available in Manage My Booking.

This is entirely out of our control and we're in touch with our customers while our teams work to get them on their way as quickly as possible.

You can use our chat service to speak directly with a member of our Customer Care team or call us:

  • 0800 727 800 - if you're calling from inside the UK
  • +44 (0)203 250 0145 - if you're calling from outside the UK

Our call centres are experiencing high call volumes. If your travel is not within the next 24 hours then please visit Manage My Booking to make changes to your booking or call back after 12:00 on 9 September.