Telephone numbers and addresses
You can find a range of contact information below, including advice for those travelling with disabilities.
You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday.
If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email.
Contact information
Telephone
1809344536
Sunday - Thursday: 10:00-18:00 (Israeli local time)
Telephone
1809 303 149
Monday - Friday: 09:30-17:30 (CET)
To change a booking paid with Avios contact the British Airways Club.
Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Telephone
+972 3 975 4280
Sunday - Thursday: 09:00-17:00
Fax
+972 3 975 4285 (for sending copies of documents or receipts)
Address
British Airways Plc
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
Telephone
001 809 344 536 (option 1, option 2)
Monday – Friday: 08:00-16:00 (Israel Standard Time)