Executive Club News

Under 12’s Fly for Free

16 Jul 2016

Nothing brings the family closer than a holiday. That’s why, this summer, we are offering free flights for children under 12 who travel with at least one full paying adult between London Heathrow and these UK destinations:

• Newcastle
• Leeds Bradford
• Belfast (N.Ireland)
• Inverness

It’s the perfect opportunity for your customers to share some fantastic experiences with their loved ones at outstanding value. From exploring the birthplace of the Titanic in Belfast and hunting for the Loch Ness Monster at Inverness; to stepping back in time at Hadrian’s Wall near Newcastle to shopping for bargains in Leeds’ shopping quarter, there’s plenty for the whole family to enjoy.

There are also plenty of family-friendly deals to help your customers save even more money when they travel, such as free kids’ travel on the Heathrow Express and kids-eat-free deals at places like Gordon Ramsey’s restaurant at London Heathrow Terminal 5.

Special offers now available on our pre-paid meal service

26 May 2016

Look forward to your choice of meal when you travel with us.

This is perfect opportunity to try our pre-paid meal service, where you can select from a range of delicious meals before you travel. That’s because, for a limited time, you can enjoy a discounted rate when you choose from our range of tasty menu options in advance.

The offer is available to those travelling to selected destinations in World Traveller before 13 September, and provides alternatives to the complimentary in-flight meal. Menus are available to browse online and you can place your order between 30 days and 24 hours of your flight’s departure. Drinks are included at no extra cost.

Applicable routes: Abu Dhabi, Accra, Amman*, Atlanta, Austin, Bahrain, Baku*, Baltimore, Bangkok, Beijing, Beirut*, Bengaluru, Boston, Buenos Aries, Cairo*, Calgary, Cape Town, Chengdu, Chennai, Chicago, Dallas Ft Worth, Denver, Dubai, Entebbe, Haneda, Hong Kong, Houston, Hyderabad, Jeddah, Johannesburg, Kuala Lumpur, Kuwait, Lagos, Las Vegas, Los Angeles, Mexico City, Miami, Montreal, Mumbai, Nairobi, Narita, New Delhi, New York - John F. Kennedy, New York - Newark, Philadelphia, Phoenix, Rio De Janeiro, Riyadh, San Diego, San Francisco, Sao Paulo, Seattle, Seoul (Incheon), Shanghai (Pu Dong), Singapore, Tel Aviv*, Toronto, Vancouver, Washington DC.

* Gourmet, Healthy and Vegetarian Kitchen options only.

Find out more

New Meridiana route from Milan to Munich

17 Dec 2015

Meridiana launched a new route from Milan to Munich on the 30 November 2015. Another great opportunity for you to collect more Avios.

Book online now

Changes to the Executive Club

11 May 2015

On 28 April, we made some changes to the Executive Club that will mean you’ll notice a difference to the way you earn and spend Avios with us. We made these changes to provide more opportunities for Members to spend Avios on reward flights as well as to ensure that the Executive Club continues to deliver a competitive and rewarding loyalty programme for the future.

The changes include:

• Minimum guarantee of 4 World Traveller and 2 Club World redemption seats on every BA flight
• Avios pricing for reward seats depending on the time of year, cabin and zone
• New rules as to how you earn Avios and Tier Points on British Airways and our partner airlines
• Removal of complimentary UK domestic reward flight when connecting to Europe
• Silver tier bonus
• Administration of the Club - how we store and manage your data

Recognising Outstanding Service with a Golden Ticket

1 May 2015

2014 was a big year for Golden Ticket, our Executive Club Members awarded over 7,500 tickets to British Airways colleagues who serve across every step of the BA experience, a 79% increase over 2013.

It means a great deal to colleagues who receive a Golden Ticket from our Members and can often be difficult for them to demonstrate gratitude in the heat of the moment, often the award of a ‘Golden Ticket’ is unexpected and takes a few moments for the gesture to sink in. When BA colleagues receive a Golden Ticket they are encouraged to tell their manager about it, share their story and what happened. We then encourage teams to share their experiences with other areas across the airline.

We spoke to a number of Golden Ticket awardees about how it made them feel to receive the recognition… this is what they told us:

Karen Singh, Senior Service Recovery Executive, Newcastle:  “I have so far received one Golden Ticket from a Gold Member….I felt extremely proud to receive the Golden Ticket and it has inspired me to continue to offer excellent customer service to every customer I speak to”

Shaun O’Meara, Premium Service Agent, Amsterdam:  “I work in the Executive Club Lounge in Amsterdam and have received over ten Golden Tickets…I feel very proud when our premium customers recognise, appreciate and honour our delivery and reliability”

Luis Carrillo Huertas, World Wide Cabin Crew:  “I have received three Golden Tickets this year, and I remember each of them….customer service is delivering what the customer expects and exceeding it. It is elegance, professionalism, product and brand all coming together”

Mel Tranmer, Customer Service Executive, Gatwick:  “Receiving my Golden Tickets has made me feel proud. I endeavour to do my best in often very challenging situations, but to know that customers do really appreciate my efforts is a reward in itself.”

Our colleagues truly appreciate receiving Golden Tickets from our customers.  Executive Club Members will be receiving Golden Tickets for 2015 in the Spring to continue to use to recognise examples of outstanding customer service.

More choice of reward flights with Iberia Express

24 Mar 2015

Iberia Express, the Iberia-owned short and medium haul airline, now flies to selected destinations from London Heathrow, London Gatwick and Edinburgh, offering you more choice of reward flights on which to redeem your Avios.

With the airline operating new services from London Gatwick and Edinburgh to Madrid, as well as flights from London Heathrow to Palma, Tenerife North and Las Palmas, it’s the perfect opportunity to redeem your Avios on a sunny holiday this year.

Book at ba.com, or learn more about redeeming your Avios here.

New Flybe partnership offers more rewarding travel

3 Mar 2015

Thanks to our new partnership with Flybe, you can now redeem your Avios on Flybe flights, giving you even more routes and destinations to choose from. Flybe serves an extensive range of European destinations from UK regional airports including Aberdeen, Belfast, Birmingham, Edinburgh, Manchester and Newcastle.

Please note:

• All redemption bookings made on flights operated by Flybe using ba.com or via a British Airways call centre include one 20kg bag as your baggage allowance. Due to a difference in the systems that are used by British Airways and Flybe this will not be reflected in your booking documentation or displayed in the Manage booking section on ba.com.
• Redemptions are not available on parallel Flybe routes operated from London City or Flybe codeshare flights on Air France, KLM, Ethiad and Flybe Nordic.

Find out more about redeeming your Avios on flights here.