Executive Club News

Digital Cards for Executive Club Members

8 Dec 2014

We are now introducing our digital Executive Club membership cards for customers with smartphones. The new feature launched in early December and is available to all Executive Club members with iOS and Android mobile devices, using the British Airways app.

Customers can also download their digital membership cards from ba.com once they have logged in to their Executive Club account.

Much like the current plastic card, the digital version will display the member’s name, membership number and card expiry date, as well as indicating their level of membership.

Members with the iPhone and Android app will now also benefit from new updates on the ‘My Account’ page. These include a progress chart to show your current Executive Club membership status and how far until the next tier level. A new option to book reward flights using Avios, as well as a new process to upgrade your flight using cash (where available), have also been introduced.

James Hillier, British Airways global Executive Club manager, said:
“We’re pleased to be able to offer customers more options with our app, like access to our Executive Club card digitally. We know our customers enjoy innovative and intuitive technology that helps them on their journey.”

Plastic cards will remain valid for use, and Bronze, Silver and Gold card holders will continue to receive welcome packs and plastic cards in the post. Only Blue cards are being discontinued in plastic format, as they have fewer presentable touch points.

We have recently introduced a new feature at Heathrow Terminal 5 and Terminal 3, allowing customers to receive ‘push notifications’ informing them when their gate is open and when the aircraft is boarding. In addition, customers using the BA app can now receive the WiFi password when entering its lounge in Terminal 5. These features are available on iPhone only.

The British Airways app is available on iPhone, Android, Amazon Appstore, BlackBerry and Windows Phone models. To find out more, please visit http://www.ba.com/apps

Congratulations Justin on winning the Scottish Open

15 Jul 2014

Best of luck for this Thursday in Hoylake!

Important changes to your Executive Club account

17 Jun 2014

We're improving the security of your account, which means that you will need to change your Executive Club password and third party nominee password(s).

Please make sure your password:

 - is 6 to 20 characters long
 - uses at least one number
 - doesn't have any special characters eg % ! / - ( ) é

You will need to take action by 6 August 2014 so that you can continue to use your Executive Club log in.

To update your password, please log into your account and from ‘My Executive Club’ go to ‘Update my personal information’.

Update my Executive Club password

You need to change your third party nominee passwords by
19 August 2014, which you can do by calling our contact centre on
0844 493 0747 (option 3) or your local service centre. Once your password is updated please inform your third party nominee of the change so they can access your Executive Club account.

Our network just got bigger and better

9 Jun 2014

More planes. More destinations. More chances to enjoy the great service.

The next time you book a flight across the Atlantic, you’ll be spoilt for choice. Our oneworld® partner, American Airlines, has recently merged with US Airways - giving all our passengers access to 62 new airports in the USA and direct routes to Phoenix, Charlotte and Philadelphia.

More flights. More flexibility. More choice.

Together with our partners, we now offer 134 flights a day between Europe and North America* connecting you to 242 towns and cities right across each continent. You can fly non-stop to your destination, or transfer quickly and easily through our hub airports in the United States or Europe.

You can mix and match airlines, to find the most convenient and cost-effective route. You can book it all on one ticket too, through ba.com

*134 daily round trips across the Atlantic operated by American Airlines, British Airways and US Airways.

New direct flights to Austin, Texas

11 Apr 2014

On 3 March 2014, British Airways launched its new direct route to Austin, the live music capital of the world. The event featured legendary supermodel and proud Texan Jerry Hall, who brought a rock ‘n’ roll edge to the occasion.

The new British Airways route from London is the only regular direct transatlantic flight to Austin and will be operating five times a week, increasing to daily flights in May. As an Executive Club member, you can earn at least 9,822 Avios when you book a return flight in Economy. In addition, our new 787 Dreamliner aircraft will offer quieter cabins, improved air quality and lighting. The cabins also feature stylish new interiors with state-of-the-art entertainment systems to further enhance your travel experience.

For more information, view our Austin city guide here.

Self Service Kiosks removal

11 Apr 2014

The British Airways Self Service Kiosks at Lyon, Jersey, Basel and Hamburg Airports have been removed.

Customers wishing to check-in prior to their arrival at these airports can do so online at ba.com or through the BA Mobile App. Alternatively, check-in desks are available at these airports with dedicated check-in facilities for our Bronze, Silver and Gold card Club Members.

In addition to the above, customers travelling from Newcastle Airport with ticketing enquiries will now be handled at the check-in desk facilities.

Improvements to Aberdeen Airport check-in facilities

10 Mar 2014

As part of the Aberdeen Airport Authority improvement programme, British Airways Baggage Drop and Customer Service and Reservations desks at Aberdeen Airport have now moved to an exclusive area at desks 21-24.

Customers will now benefit from an improved layout and extra space, enhancing your journey experience through the airport.

New Airbus A380 route to Johannesburg

3 Mar 2014

On 12 February 2014 the new Airbus A380, one of the latest additions to our fleet, began its regular service between London Heathrow and Johannesburg. The A380 will initially fly three times a week on the BA55/56 service, increasing to six times weekly from 10 March. From 1 September 2014 the A380 service will operate on a daily basis.

The new A380 and Boeing 787 aircraft feature state-of-the-art innovations designed to enhance your wellbeing on board. They include advanced lighting systems to reduce jetlag, noise reduction features for quieter cabins, 75% more TV and film content and advanced filtration systems that allow you to breathe purer air to improve energy levels.

Explore the new aircraft and learn more about how they enhance wellbeing through our new interactive web experience.

The Airbus A380 currently operates a Los Angeles and Hong Kong service and the Boeing 787 now flies to Toronto, Newark and Austin. Routes for both aircraft will increase over 2014 and include:

Airbus A380

• Washington from 1 September
• Singapore from 28 October

Boeing 787

• Austin from 3 March
• Hyderabad from 30 March
• Chengdu from 5 May
• Philadelphia from 5 June
• Calgary from 5 July
• Chennai from 26 October

Read The Club

28 Feb 2014

In the latest issue of The Club, we find out why Austin is unlike any other city that you'll ever visit and why the quirky Texan capital is quickly becoming known as the coolest place to be. Plus, if you've ever wondered how we select films for our in-flight entertainment, we ask the star cast at BA to give you a VIP access to the process.

Read The Club

New Mumbai terminal (T2) opens 12 February 2014

7 Feb 2014

British Airways is set to move into a brand new terminal at Mumbai’s Chhatrapati Shivaji International Airport on 12 February 2014. The new terminal is capable of handling 40 million passengers per year.

The new lounge facility operated by the airport is due to open late spring. In the meantime the airport will offer an interim lounge which is available to all lounge eligible customers departing from Mumbai’s Terminal 2. The lounge is open four hours prior to flight departure and is located on Level 03 at Gate 86 having passed through Central search & Departure Immigration.

Customers will receive an invitation to use the lounge facility from a British Airways staff member at check in. There will be a selection of hot and cold food options and beverages, including alcoholic beverages which will be available throughout the day.

Flight cutover information:

Last flight to arrive into the old terminal will be - BA199/11Feb (arriving 1145Hrs/12Feb)

First flight departing from the new terminal is - BA198/12Feb (departure 1350Hrs/12Feb)

All flights after the BA198/12 Feb shall depart from the new terminal (T2)