Home Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats Refunds Groups Travel Change fees & refundable balance Online check-in restrictions Travel agency addendum Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone NDC IAG booking portals Refund request Customer relations request Round the world request Agency discount request Fare related pricing issues The British Airways Club Corporate travel deals The British Airways New Business Team On Business Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares Fare product expansion Baggage Seat maps Airport information Lounges One itinerary - flights, coaches & trains BA Better World Display guidelines Corporate Customer SAF programme

Multiple disruptions affecting travel

Updated on 7 Jul.

Read more

British Airways Travel Partner Connect

Your one-stop destination for all essential travel information, exclusively for our travel partners. Stay updated with the latest news and resources from British Airways.

Latest news

BA Euroflyer new route from London Gatwick to Rovaniemi

BA Euroflyer will launch a new seasonal route from London Gatwick to Rovaniemi from 4 December 2026.

A new British Airways app for your travellers

Our new app rollout is underway - designed to make journeys simpler, smarter and more intuitive from booking to boarding. 

British Airways codeshare partnership with Porter Airlines

British Airways customers will be able to book flights to 17 regional destinations in Canada.

Requests and queries

Refund requests

Requests for refunds when you're unable to do this in your GDS.

 Raise a request Raise a request

Customer relations

Customer Relations requests on behalf of your customers.

 Raise a request Raise a request

Offloads

Offload customers who are already checked in for their flight.

 Find out more Find out more

Corporate fares

For corporate fare related pricing issues booked via the GDS, including published fares.

 Raise an issue Raise an issue

Leisure fares

For leisure fare related pricing issues booked via the GDS, including published fares.

 Raise an issue Raise an issue

Seating

Information on seating/booking extra seats.

 Find out more Find out more

We value your feedback

Overall, how satisfied are you with the webpage?

Please select an option.

Please enter some value

Send
AA SalesLink iberiagencias.com jalagency.com finnair.com easy oneworld.com Terms and Conditions Disclosure EU Regulations Conditions of Carriage Privacy Policy