If your flight is delayed
We’ll always make every effort to reduce a delay and the impact on your travel plans. Therefore, unless you’ve been told otherwise, please head to the airport for your original departure time.
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Accept cookies and close this message.Have you been affected by a flight delay or cancellation? Find out more about your options and rights when your travel plans are disrupted.
We’ll always make every effort to reduce a delay and the impact on your travel plans. Therefore, unless you’ve been told otherwise, please head to the airport for your original departure time.
We’ll always try to rebook you onto the next available flight. Please log in to Manage My Booking to see if your booking has been updated or learn more about your rebooking and refund options.
We recommend that you only head to the airport once your new plans have been confirmed.
We'll notify you of any changes to your flight and keep you updated if we have your contact details.
You can help us by:
Disability assistance
If your flight is cancelled, we’ll automatically rearrange any disability and mobility assistance requests.
Ordered meals
If your flight is cancelled, we’ll aim to carry forward any ordered meals (including special meals) to your new flight. If your new flight departs within 24 hours of the cancellation, this may not be possible. If you paid extra for your meal and didn’t receive it, you can apply for a refund.
Seating
We will do our best to retain the seats you selected or find you suitable alternatives. If you paid to reserve your seats and are not happy with the alternative seats provided, you can apply for a refund.
Find out how to report your baggage problem and keep track of progress:
Get help with lost or damaged baggage
If your flight is delayed or cancelled and you incurred additional expenses because of this, you may be able to claim a reimbursement. For certain types of delay or cancellation, you may also be entitled to claim compensation.
If you booked directly with British Airways, either on ba.com or through a contact centre, contact us using these details.
If you booked through a travel agent, tour operator or on a website other than ba.com, please contact them directly to discuss changes to your booking.
General conditions of carriage
EU regulations for flight delays and cancellations