Get the help you need on your journey, from the moment you arrive at the airport, through check-in, boarding the aircraft, reaching your connecting flight and at your arrival airport.
A range of services are available, some of which are the responsibility of the airport operator or other service providers to provide. Once we know your requirements, we will liaise with them to make arrangements.
Depending on your individual needs and circumstances, we can arrange:
When you reach the aircraft, our cabin crew can help you:
They will also be able to provide you with essential flight information. On flights to/from the US, they will provide you with all flight information in a way that meets your needs.
Go to our services, below, to find out more about how we can help.
During your journey you will need to look after:
You will need to travel with a safety assistant if you need help to do any of the following:
You can request assistance in Manage My Booking after you have booked your flights. Please try and let us know what type of assistance you need at least 48 hours before your flight departs.
To find out more and to plan for an upcoming trip, go to:
If you have any questions or need further help, please contact us.
We offer assistance in four areas. When you request assistance with us in Manage My Booking, you’ll be asked to choose the ones you need.
If you can’t find the type or level of service you need, please contact us.