Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hoursAddress
Reservations

Telephone: 001 866 835 4133
(local calls)

Telephone: +1 408 352 9322
(international calls)
Monday - Thursday
08:00-17:00
Friday
08:00-16:00

Telephone: +52 55 5785 8714
Daily except Tuesday and Thursday
16:00-21:30

Mexico City International Airport
Aeropuerto Internacional Benito Juárez
Terminal 1, Sala F3, Mezanine
Office F78
collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hours

Telephone: (+52) 015547380421
Monday - Friday
09:30-13:00, 14:30-17:30 CET

collapsedshowEnquire about group travel bookings
Contact details and opening hours

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: +49 421 5575 857
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: +52 55 5785 8714
Every day except Thursday and Sunday
16:00-22:00

Report and track delayed baggage online

collapsedshowGet help with baggage claims
Contact details and opening hoursWebsite and email

Fax: +49 421 5575 857
(for sending copies of documents or receipts)

Make a baggage claim online

Help and advice about lost and damaged baggage