If you have questions on how to change your date of travel, your destination or get a voucher to use at a later date, please see our COVID-19 advice and information page.
Please contact us if you need to speak to us directly.
On this page you can:
You’ll see changes at every step of the journey when you fly with us, with new protective measures on the ground and in the air. Your safety remains at the heart of everything we do.
Contact the airport you were in or flying to when you lost your property.
Please tell us at least 48 hours before your flight departs if you require assistance during your journey.
Recognised assistance dogs can travel in the cabin free of charge.
If you need to cancel your booking, please visit our latest advice and information page for further details.
Please contact your travel agent directly to discuss your booking.
It you booked directly with British Airways, use this form to request:
Please allow 48 hours from the time you made your booking before submitting your request.
We're sorry your travel experience with us didn't meet your expectations. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page.
Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.
At British Airways we’ve always taken data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe.
You'll see the most relevant contact details for you if you are logged in to ba.com.
For the most relevant contact details, log in to your Executive Club account.
On Business is our loyalty programme for small to medium sized businesses.
You can also get in touch with us on Twitter @British_Airways.