Telephone numbers and addresses

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: 00800 4414 6798
(local calls, except from mobile phones)

Telephone: +44 20 35645913
(international calls)
Monday - Friday
09:00-17:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: 00800 4414 5936
(local calls, except from mobile phones)
Monday - Friday
10:30-14:00, 15:30-18:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Contact details and opening hours

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Telephone: 00800 4414 3767 (Toll Free)
(local calls, except from mobile phones)
Monday - Friday
09:00-17:00

Fax: 00800 4414 6799
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email
Athens International Airport 'Eleftherios Venizelos'

Telephone: (+30) 210 35 30 153
Open 24 hours

Thessaloniki Airport 'Makedonia'

Telephone: (+30) 231 047 8932
Daily
10:00-17:00

Report and track delayed baggage online

collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Telephone: 00800 4414 3767 (Toll Free)
(local calls, except from mobile phones)
Monday - Friday
09:00-17:00

Fax: 00800 4414 6799
(for sending copies of documents or receipts)

British Airways Plc
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage