If you have questions on how to change your date of travel, your destination or get a voucher to use at a later date, please see our COVID-19 advice and information page.
Please contact us if you need to speak to us directly.
We do everything we can to get you where you need to be on time. Unfortunately, delays, cancellations and misplaced baggage can sometimes occur.
We’ll be in touch as quickly as we can if your flight is delayed or cancelled – so be sure to update your details on Manage My Booking if your contact information changes.
If your flight has been cancelled and you would like to rebook, please go to Manage My Booking.
If you would like to claim a voucher to the value of your booking, please complete the voucher form here. Vouchers can be used as payment, or part payment, for a future booking.
Visit our lost and damaged baggage page to report any missing bags or make a claim.
You may be able to claim back costs caused as a result of a delayed or cancelled flight – for example, accommodation costs or food and drink while waiting at an airport.
You could also be entitled to compensation for a delayed or cancelled flight under certain circumstances.
Visit our expenses and compensation page to learn more.
We’ll automatically rearrange any disability and mobility assistance requests if your flight is delayed or rebooked following a cancellation.
We try and serve all ordered and special meals on rebooked flights – although we might not be able to if a rebooked flight departs within 24 hours of your original departure.
We also do our best to transfer seat choices over to rebooked flights. This isn't always possible but we'll provide you with a close alternative where we can.
You can apply for a refund if we’re unable to provide your meal choice or you’re unhappy with an alternative seat selection.
You can apply for a refund if you paid for Wi-Fi and it didn’t work during your flight. We’re also able to provide you with a receipt if you need one.
Go to our complaints and claims portal to make a Wi-Fi claim or request a receipt.
Made your booking with us on ba.com or over the phone? Find the right way to get in touch on our Contacts and FAQs page.
If you booked through a travel agent, tour operator or website other than ba.com, please get in touch with them directly if you've got any queries.