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We’re sorry you’ve had a disappointing experience with us. Please tell us about it and we’ll be happy to help.

Making a new complaint or claim

  • Start a new complaint or claim – make a claim for baggage, expenses or compensation for disrupted flights, or make a complaint about your experience with us.


Track and update your case or claim

Before you get in touch with us about an existing complaint or claim, it’s a good idea to have your case reference number to hand.

You can use our chatbot to check the status of your existing case, but you won’t be able to escalate it.

If you’ve submitted your case details, we’re looking through them now and we’ll get back to you as soon as we can. In the meantime, please don’t create a new case as it could mean a longer wait before we’re able to give you an update.

Other issues

Please check the following pages for advice on issues not covered here: