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Everything you need to know to get your journey with us off to a smooth start.

Your documents

Check what you need for your trip and make sure everything is in place before you travel.

Additional assistance

Learn about the kinds of assistance we provide and get the help you need for a safe and comfortable journey.

Check your baggage requirements

Avoid problems at check-in by making sure your baggage is in order before you get to the airport.

Plan your flight

Get the best in-flight experience by planning in advance.

Upgrade your airport experience

Explore options to make the start of your holiday more relaxed. Find more upgrade opportunities at London Heathrow and London Gatwick.

Getting to the airport

Get your journey off to a smooth start by planning your travel to the airport. Find out more about the airports we fly from.

At the airport

When it's time to jet off, make sure you know what to expect.