Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: 044 800 92 22
Monday - Friday
09:00-18:00
Saturday
09:00-14:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +41 (0) 446 545 772
Monday - Friday
09:30-13:00, 14:30-17:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Contact details and opening hoursWebsite and email

Telephone: 044 654 51 11
Monday - Friday
09:00-12:00, 15:00-17:00

Fax: 044 800 93 36
(for sending copies of documents or receipts)

Request a group travel quote

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Telephone: 044 800 93 34
Monday - Friday
09:00-17:00

Fax: 044 654 51 10
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: +41 (0) 4355 79 114
Daily
07:00-23:00

Fax: +34 91 514 1317
(for sending copies of documents or receipts)

Baggage tracer

Email baggage tracing:
britishairways@infopir.net