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If you were due to travel with us between 9 March and 19 November 2020 on a flight that was then cancelled, we were unable to offer our full range of ways to access refunds at that time. If you are eligible, you can now get a refund online for the voucher you hold.
Please find further information in our FAQs below.
If you requested an eVoucher after your flight was cancelled between 9 March 2020 and 19 November 2020, you can request a refund.
You will receive an email from us to notify you that you can apply for a refund online for the voucher you hold. Refunds can be requested via the online refund form.
You will receive separate notifications for each eVoucher via email. You will need to complete a refund form for each one separately.
At the time of your flight being cancelled you would have been offered the choice of a refund through ba.com or an eVoucher for future travel. Prior to 19 November 2020 we couldn’t offer all the usual channels for a customer to request a refund.
We are currently offering refunds to customers who were due to travel with us between 9 March and 19 November 2020 on a flight that was cancelled and who then opted for a eVoucher. Unfortunately, we are unable to refund you because the eVoucher was issued to you before your flight was cancelled. You can still spend your eVoucher on ba.com to pay or part pay for flights that are completed by 30 September 2023.
If you part paid for your flight using Avios or upgraded your seat with Avios, then the Avios used will be credited back to your account. Please allow approximately 30 days for this to appear in your account.
The refund will appear on your statement in approximately 30 days. We’ll refund the money to your original form of payment and credit any Avios back to your account.
You will get an email to say your refund has been processed. The refund will be made within 30 days.
If your refund is rejected for any reason an email will be sent to you with further details.
Your eVouchers issued on the same date will not be processed together as one transaction. Each eVoucher has a unique code and will therefore be processed separately. You will need to complete a refund form for each one separately.
Your eVouchers issued across multiple dates will not be processed together as one refund transaction. Each eVoucher has a unique code and will therefore be processed separately. You will need to complete a refund form for each one separately.
You will be sent an email for each eVoucher which will inform you of the eVoucher code and the eVoucher holder’s surname, this information will need to be entered into the online form. You will need to complete a separate online form for each eVoucher.
You can request a refund via the online form any time before and including 30 September 2023.
If your total booking value is less than your eVoucher, we will automatically send you another eVoucher for the remaining amount. You can request a refund for your new eVoucher via the online form. Please allow 24 hours from receiving your new eVoucher code to requesting a refund.
We are proactively refunding any BA Holidays vouchers that are nearing two years or older. You don't need to contact us, we will automatically refund it on your behalf and email you to notify that your refund is in progress.
If the bank rejects our refund to the original form of payment, we will contact you to request an alternative form of payment. If the card has just expired, then the refund can still be completed.
Under payment card terms we can only refund the original account the funds were debited from. You'll need to contact your bank if you've closed your account or agree the distribution of funds with any other party members as applicable.
Please contact your travel agent or tour operator directly to request a refund.