Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: 1-800-AIRWAYS

Telephone: 1-800-247-9297
Daily
07:00-01:00 Eastern Standard Time (EST)

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hours

Telephone: 1-877-4-A-VACATION
Monday - Friday
07:00-16:45 Eastern Standard Time (EST)
Saturday - Sunday
07:00-15:00 Eastern Standard Time (EST)

collapsedshowEnquire about group travel bookings
Contact details and opening hours

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

collapsedshowContact British Airways Holidays
Contact details and opening hoursWebsite and email

Telephone: 1-877-4-AVACATION
Monday - Friday
07:00-23:00 Eastern Standard Time (EST)

Book hotels, cars and holidays

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: (USA) +212-251-6711
(for sending copies of documents or receipts)

British Airways
Customer Relations
Building 59
Terminal 7
JFK International Airport
Jamaica, NY 11430

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursAddressWebsite and email

Telephone: +1 242-377-2338 extn. 23

Fax: +1 242-377-6113
(for sending copies of documents or receipts)

Nassau International Airport
Windsor Field
AP-59201
New Providence
Bahamas

Report and track delayed baggage online

collapsedshowGet help with baggage claims
Contact details and opening hoursWebsite and email

Fax: (USA) +212-251-6711
(for sending copies of documents or receipts)

Make a baggage claim online

Help and advice about lost and damaged baggage

collapsedshowHelp with using our website
Contact details and opening hoursWebsite and email

Telephone: 1-800-403-0882

(if travelling within 72 hours)
Telephone: 1-800-AIRWAYS

Telephone: 1-800-247-9297
Daily, 24 hours a day

Accessibility and site help