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Flight status Flight information

Please visit our Help Centre for more support if you have a question about your booking or flight.

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Help and contacts Help and contacts

Telephone numbers and addresses

You can find a range of contact information below, including advice for those travelling with disabilities. 

You can also chat with our AI assistant (English only) via the icon at the bottom of your screen. It can help with general travel questions or connect you to a customer service advisor 24/7. Live agents for British Airways Holidays are available 08:00–20:00 (UK time), Monday to Sunday. 

If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email. 

Contact information

Telephone
001 866 835 4133 (local calls)
+1 408 352 9322 (international calls)
Monday - Friday: 08:00-15:00

+52 55 5785 8714
Daily except Tuesday and Thursday: 16:00-21:30

Address
Mexico City International Airport
Aeropuerto Internacional Benito Juárez
Terminal 1, Sala F3, Mezanine
Office F78

Telephone
(+52) 015547380421
Monday - Friday: 09:30-13:00, 14:30-17:30 CET

Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. (*Excluding infants under 2 years at time of travel.)

Raise or check the status of an existing claim.

Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Telephone
+52 55 5785 8714
Every day except Thursday and Sunday: 16:00-22:00

Report and track delayed baggage online

Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage

Telephone
001 866 835 4133 (local calls, option 1, option 1)
+1 408 352 9322 (international calls)
Monday – Friday: 08:00-15:00 (Central American Standard Time)