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Flight status Flight information

Please visit our Help Centre for more support if you have a question about your booking or flight.

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Help and contacts Help and contacts

Telephone numbers and addresses

You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday.

If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email. 

Contact information

Telephone
+44 207 365 5910
Daily: 24/7

Telephone
Please contact your preferred travel agent for bookings of 10 or more people travelling together.

Raise or check the status of an existing claim.

Fax
+44 (0) 17 8788 3195 (for sending copies of documents or receipts)
09:00 - 18:00 Saturday - Thursday

Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Telephone
+965 1842842 ext. 515
+965 24372198
+965 2437299

Report and track delayed baggage online

Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage