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Help and contacts Help and contacts

Telephone numbers and addresses

You can find a range of contact information below, including advice for those travelling with disabilities. 

You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday. 

If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email. 

Contact information

Telephone
00800 4414 6798 (local calls, except from mobile phones)
+44 20 35645913 (international calls)
Monday - Friday: 09:00-17:00 (Ennglish only)

Telephone
00800 4414 5936 (local calls, except from mobile phones)
Monday - Friday: 09:30-17:30 (CET) (English only)

To change a booking paid with Avios contact the British Airways Club.

Please contact your travel agent for bookings of 10 or more people* travelling together in economy, or 7 or more people* travelling together in premium economy or business. Alternatively, complete the group travel quote request form. (*Excluding infants under 2 years at time of travel.)

Request a group booking quote

Athens International Airport 'Eleftherios Venizelos'
Telephone
(+30) 210 353 0453
Daily: 09:00-12:00

Fax
(+30) 210 353 2293 (for sending copies of documents or receipts)

Thessaloniki Airport 'Makedonia'
Telephone
(+30) 2310 47 8885
On flight operating days: 12:00-16:00

Address
Athens Eleftherios Venizelos
International Airport
Spata 19019
Greece

Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

Athens International Airport 'Eleftherios Venizelos'
Telephone
(+30) 210 35 30 153
Daily, 24 hours

Thessaloniki Airport 'Makedonia'
Telephone
(+30) 231 047 8932
Daily: 10:00-17:00

Report and track delayed baggage online

Address
British Airways Plc
Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage

Telephone
00800 4414 6798 (local calls, option 1)
+442035645913 (international calls)
Monday – Friday: 09:00-17:00 (Eastern European Time)