British Airways is committed to respecting your privacy and protecting your personal information.
High level policy
When do we collect personal information?
We collect personal information about you whenever you use our services (whether services provided directly by us or by other companies or agents acting on our behalf), when you travel with us, when you use our websites, or when you use our call centres or mobile applications.
What types of personal information do we collect?
We collect personal information about you, about your travel arrangements, about how you use our services and about how you use our websites, call centres and mobile applications. This may include information that you provide to us directly or through companies or agents we work with, as well as information which we collect when you use our services.
What do we use your personal information for?
- To provide the travel and other services you have asked us to provide.
- To personalise your travel experience.
- To communicate with you about the travel and other services you have asked us to provide.
- To provide you with marketing and offers from us (where we have your permission to do so).
- To improve our services.
- For security purposes.
Who do we share your personal information with?
In order to facilitate your travel arrangements, we will often need to share your personal information with third parties including other airlines and airport operators, customs and immigration authorities, travel agents involved in making your travel arrangements and our customer loyalty partners, such as when you transfer between airlines or use a hotel to earn Avios. We also share your personal information with third parties who deliver services either to you or to us, such as companies that provide airport assistance or marketing agencies.
We do not sell personal information to third parties, and we only allow third parties outside the British Airways Group to send you marketing information where we have your permission to do so.
How we look after the policy
Last updated: July 2014
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