Cookies
What are cookies?
Cookies are small files placed on your computer by websites you visit. They allow websites to operate properly and can also provide site owners data that can help enhance your experience.
For example, our cookies remember your chosen language and country, meaning you don’t need to choose them again each time you visit ba.com. Sometimes our cookies need to collect a small amount of essential personal information, such as the IP address of your device. We only ever collect this data when absolutely necessary.
How does ba.com use cookies?
We use cookies for four key purposes.
Essential
Our website can’t operate properly without essential cookies. We only collect the minimum personal information needed to provide services on ba.com. You can disable these cookies in your browser but parts of ba.com may not work.
Analytics
We use analytical cookies to measure how you use our website. This helps us improve ba.com. Analytical cookies don’t directly identify users.
Marketing
We use marketing cookies to display personalised advertisements on other sites you may visit. We work with approved partners to deliver relevant content and measure the effectiveness of these advertisements.
Functional
These cookies let us save the choices you make and some of the information you provide when browsing ba.com. They don’t track your browsing activity on other websites. Without functional cookies, ba.com may not work reliably.
Can you choose what cookies ba.com uses?
Yes. You can manage your cookie preferences and choose to block or allow essential, functional, marketing and analytics cookies.
Choose your cookie preferences
You can also refuse to accept cookies by changing your browser settings. Bear in mind that ba.com may not function properly without the use of some cookies.
Cookies used on ba.com
| Cookie name | Purpose |
|---|---|
_abck Cookie domain: www.britishairways.com |
This cookie is used to analyse traffic to determine if it is automated traffic generated by IT systems or a human user. Expiry: 1 year |
_ga_FWMPLLY660 Cookie domain: www.britishairways.com |
Used to persist session state. Expiry: 13 months |
AEM_SESSION_LOCALE Cookie domain: www.britishairways.com |
Ensures that content is delivered correctly. BA’s Content Management System. Expiry: 1 year |
AKA_A2 Cookie domain: www.britishairways.com |
Optimises the response time between the visitor and the website. The cache is usually stored on the visitor’s browser. Expiry: 1 hour |
Allow_BA_Cookies_Date Cookie domain: www.britishairways.com |
Stores the date that the user accepted the cookie popup. Expiry: 1 year |
at_check Cookie domain: www.britishairways.com |
Temporary cookie to check if the cookie read/write capability is enabled on the browser. Expiry: Session |
AWSALB Cookie domain: www.britishairways.com |
Used for the AWS ELB application load balancer on YourMenu, which distributes network traffic evenly among a set of resources that collectively support an application. Expiry: 1 week |
AWSALBCORS Cookie domain: www.britishairways.com |
Load balancer on YourMenu which distributes network traffic evenly among a set of resources that collectively support an application. Expiry: 1 week |
AWSELB Cookie domain: www.baggageclaim.britishairways.com |
Elastic Load balancer for Amazon web service which distributes network traffic evenly among a set of resources that collectively support an application. Expiry: Session |
AWSELBCORS Cookie domain: www.baggageclaim.britishairways.com |
Elastic Load balancer for Amazon web service which distributes network traffic evenly among a set of resources that collectively support an application. Expiry: Session |
ba_client_sessionId Cookie domain: www.britishairways.com |
Sets a standard ID for a customer session. Expiry: 1 year |
BA_COUNTRY_CHOICE_COOKIE Cookie domain: www.britishairways.com |
Keeps track of your choice of country and avoids this choice being repeated. Expiry: 1 year |
BA_LANGUAGE_CHOICE_COOKIE Cookie domain: www.britishairways.com |
Keeps track of your choice of language and avoids this choice being repeated. Expiry: 1 year |
BAAUTHKEY Cookie domain: www.britishairways.com |
Keeps customers logged in during their session. Expiry: Session |
BADPAUTHKEY Cookie domain: www.britishairways.com |
Enables customer to remain logged in on BA holidays during their session. Expiry: Session |
BADPSessionA Cookie domian: www.britishairways.com |
Identifies the session in use by your PC. Required to make the site work. Expiry: Session |
BASessionA Cookie domain: www.britishairways.com |
Identifies the session in use by your PC. Required to make the site work. Expiry: Session |
betaUser Cookie domain: www.britishairways.com |
Stores a number to represent if the user sees the new beta version of homepage or not. Expiry: 1 year |
BIGipServerba.com-port80 Cookie domian: www.britishairways.com |
Balances the load on British Airways web site infrastructure. Expiry: Session |
BIGipServerba.com-port81 Cookie domain: www.britishairways.com |
Balances the load on British Airways web site infrastructure. Expiry: Session |
BIGipServercontent-proxy.baplc.com-80 Cookie domain: www.britishairways.com |
Helps to efficiently route internal traffic, and contain encoded addresses of internal Jive servers. Expiry: 1 hour |
BIGipServerdp-live.baplc.com-port81 Cookie domain: www.britishairways.com |
Balances the load on British Airways web site infrastructure. Expiry: Session |
BIGipServersolr-live.baplc.com-80 Cookie domain: www.britishairways.com |
Balances the load on BA's web site infrastructure. Expiry: Session |
bm_sz Cookie domain: www.britishairways.com |
Manages the interaction with the online bots. It also helps in fraud preventions. Expiry: 4 hours |
BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_Analytics Cookie domain: www.britishairways.com |
Ensures that the cookie popup functions correctly and remembers users choices. Expiry: 1 year |
BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_BANNER_LOADED Cookie domain: www.britishairways.com |
Ensures that the cookie popup functions correctly and remembers users choices. Expiry: 1 year |
BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_BANNER_VIEWED Cookie domain: www.britishairways.com |
Ensures that the cookie popup functions correctly and remembers users choices. Expiry: 1 year |
BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_Functional Cookie domain: www.britishairways.com |
Ensures that the cookie popup functions correctly and remembers users choices. Expiry: 1 year |
BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_Marketing Cookie domain: www.britishairways.com |
Ensures that the cookie popup functions correctly and remembers users choices. Expiry: 1 year |
BrowserId_sec Cookie domain: www.salesforce.com |
Provides debugging functionality for Live chat. Expiry: 1 year |
cp_session Cookie domain: www.naprepin.custhelp.com |
Content management system. Enables us to secure our forms by checking that no one else is pretending to be the user. Expiry: Session |
depDate Cookie domain: www.britishairways.com |
Enables your browser to "remember" requested departure date. Expiry: Session |
dtCookie Cookie domain: www.britishairways.com |
Tracks a visit across multiple requests. Expiry: Session |
dtPC Cookie domain: www.britishairways.com |
Identifies proper endpoints for beacon transmission (for real-user monitoring); includes session ID for correlation. Expiry: Session |
dtSa Cookie domain: www.britishairways.com |
Serves as an intermediate storage for page-spanning actions. Saves user action names, across different pages This is required because page loads result in JavaScript code restart, so all contextual information must be stored in cookies. Expiry: Session |
ensBAVisitorID Cookie domain: www.britishairways.com |
Vistior ID created by Ensigten. Expiry: 1 year |
FO_DESTINATION_COOKIE Cookie domain: www.britishairways.com |
Saves the customers previous search. Expiry: 14 days |
FO_ORIGIN_COOKIE Cookie domain: www.britishairways.com |
Saves the customers previous search. Expiry: 1 year |
FS_DEPT_AIRPORT Cookie domain: www.britishairways.com |
Enables your browser to "remember" airport of selected departure. Expiry: 1 year |
JSESSIONID Cookie domain: www.britishairways.com |
Preserves user states across page requests. Expiry: Session |
loginType Cookie domain: www.britishairways.com |
Detects the type of login so the pages can present themselves accordingly. Expiry: Session |
Mbox Cookie domain: www.britishairways.com |
Tracks a number of values that manage how visitors experience Target campaigns. Expiry: 13 months |
mbox Cookie domain: www.britishairways.com |
Tracks a number of values that manage how visitors experience Target campaigns through Adobe Target. Expiry: 13 days |
mmapi.p.bid Cookie domain: www.britishairways.com |
Stores persistent data. Oracle maxymiser. Expiry: 10 minutes |
numberOfNights Cookie domain: www.britishairways.com |
Enables your browser to "remember" the number of nights selected for a hotel request. Expiry: Session |
PASSENGER_MIX Cookie domain: www.britishairways.com |
Holds previous search information. Expiry: 1 year |
previousCountryInfo Cookie domain: www.britishairways.com |
Keeps track of your previous choice of country. Expiry: Session |
retDate Cookie domain: www.britishairways.com |
Enables your browser to "remember" requested return date. Expiry: Session |
rxVisitor Cookie domain: www.britishairways.com |
Contains the visitor ID to correlate sessions. Expiry: Session |
Rxvt Cookie domain: www.britishairways.com |
Specifies the session timeout. Expiry: Session |
session_id Cookie domain: www.britishairways.com |
Sets a standard ID for a customer session. Expiry: 30 days |
Uuid Cookie domain: www.britishairways.com |
Displays relevant advertising. Expiry: 1 month |
v1st Cookie domain: www.britishairways.com |
Collects information about how visitors use BA.com. Information is used to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Expiry: 13 months |
cf_clearance Cookie domain: www.bacommunityfund.co.uk |
Protects against marketing cookies that track users and Cross-site Request Forgery (CSRF) that allows attackers to steal or manipulate your cookies. Expiry: 1 year |
code_verifier Cookie domain: www.britishairways.com |
Token requests that correspond to the authorisation requests. Enables an authorisation server to reject a token request from a malicious application that does not have a code verifier. Expiry: Session |
CookieBehavior Cookie domain: www.careers.ba.com |
Determines whether any cookies in viewer requests are included in the cache key and in requests that CloudFront sends to the origin. Expiry: Session |
ARRAffinity Cookie domain: www.entertainment.ba.com |
Used by Azure, it keeps track of connecting users by giving them a so-called 'affinity' cookie. This ensures the link between clients and the server they connect to for the entirety of their session. Expiry: Session |
ARRAffinitySameSite Cookie domain: www.entertainment.ba.com |
Set by Windows Azure cloud, and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. Expiry: Session |
bm_mi Cookie domain: www.shopping.ba.com |
Differentiates between unwanted, automated access and legitimate, human users. Expiry: 2 hours |
bm_sv Cookie domain: www.shopping.ba.com |
Differentiates between web requests generated by humans and web requests generated by bots or other automated processes. Expiry: 2 hours |
ak_bmsc Cookie domain: www.shopping.ba.com |
Optimises performance, and improves the user experience. Expiry: 2 hours |
akacd_BA_N Cookie domain: www.britishairways.com |
Ensures a consistent experience between new and old versions of the homepage. Expiry: Session |
earcusessionid Cookie domain: www.jobs.ba.com |
Maintains users session. Expiry: Session |
earcusession Cookie domain: www.jobs.ba.com |
Prevents various session hijacking scenarios. Expiry: 1 week |
| Cookie name | Purpose |
|---|---|
_ga Cookie domain: www.britishairways.com |
Collects information and reports website usage statistics anonymously to Google. Expiry: 13 months |
_gcl_au Cookie domain: www.britishairways.com |
Tracks the conversions of google tags. Expiry: 3 months |
AMCV_718D3E2F59A96D3B0A495C46%40AdobeOrg Cookie domain: www.britishairways.com |
Identifies a unique visitor. Expiry: 13 months |
da_intState Cookie domain: www.britishairways.com |
Collects information through an anonymous form about how visitors use BA.com. Information is used to compile reports and improve the site. Expiry: 30 minutes |
da_lid Cookie domain: www.decibelinsight.net |
Collects information through an anonymous form about how visitors use BA.com. Information is used to compile reports and improve the site. Expiry: 1 year |
da_sid Cookie domain: www.decibelinsight.net |
Collects information through an anonymous form about how visitors use BA.com. Information is used to compile reports and improve the site. Expiry: 30 minutes |
kndctr_718D3E2F59A96D3B0A495C46_AdobeOrg_cluster Cookie domain: www.britishairways.com |
Contains the visitor ID for Adobe analytics. Expiry: 30 minutes |
kndctr_718D3E2F59A96D3B0A495C46_AdobeOrg_identity Cookie domain: www.britishairways.com |
Contains the visitor ID for Adobe analytics. Expiry: 13 months |
mmapi.p.pd Cookie domain: www.britishairways.com |
Stores persistent data. Customer profile information: anonymous visitor id, historical visitor profile (generated experiences and tracked actions). Expiry: 1 year |
mmapi.p.srv Cookie domain: www.britishairways.com |
Stores persistent data. Maxymiser Content Generator service node name. Expiry: 1 year |
mmapi.p.uat Cookie domain: www.britishairways.com |
Stores persistent data. Personalisation criteria (custom attributes) - persistent values captured from the site pages with the help of CD API custom scripts. Expiry: 1 year |
mmapi.p.bid Cookie domain: www.britishairways.com |
Stores information about the users experience and collects data about them for advertising purposes. Expiry: 10 minutes |
s_gpv Cookie domain: www.britishairways.com |
Remembers information about the previous page, such as the name of the referring page. Expiry: 30 minutes |
s_cc Cookie domain: www.britishairways.com |
Supports Adobe Analytics with identifying site visitors and their behaviours, enabling an understanding of consumer behaviour to assist with the relevant targeting of appropriate marketing activity. Expiry: Session |
s_fid Cookie domain: www.britishairways.com |
Supports Adobe Analytics with identifying site visitors and their behaviours. Consumer behaviour is used to assist with sharing relevant marketing content. Expiry: 13 months |
_ga_FWMPLLY660 Cookie domain: www.britishairways.com |
Persits session state. Expiry: 13 months |
_ga_JZ69DQ22TR Cookie domain: www.bacommunityfund.co.uk |
Persits session state. Expiry: 13 months |
_ga_T9EG2HH2W6 Cookie domain: www.britishairways.com |
Persits session state. Expiry: 13 months |
_ga_YD561600B1 Cookie domain: www.comicrelief.com |
Persits session state. Expiry: 13 months |
_hjFirstSeen Cookie domain: www.britishairways.com |
Identifies a new user’s first session. Expiry: 30 minutes |
_hjAbsoluteSessionInProgress Cookie domain: www.britishairways.com |
Detects the first pageview session of a user. Expiry: 30 minutes |
_hjIncludedInSessionSample_{site_id} Cookie domain: www.britishairways.com |
Informs Hotjar whether that user is included in the data. Expiry: 30 minutes |
_hjSession_{site_id} Cookie domain: www.britishairways.com |
Holds the current session data. Ensures that subsequent requests within the session window will be attributed to the same Hotjar session. Expiry: 30 minutes |
_hjSessionUser_{site_id} Cookie domain: www.britishairways.com |
Ensures data from subsequent visits to the same site are attributed to the same user ID. Expiry: 1 year |
| Cookie name | Purpose |
|---|---|
_fbp Cookie domain: www.britishairways.com |
Delivers a series of advertisement products through Facebook such as real time bidding from third party advertisers. Stores and tracks visits across BA.com. Expiry: 3 months |
_gcl_au Cookie domain: www.britishairways.com |
Stores and tracks conversions. Expiry: 3 months |
_uetsid Cookie domain: www.britishairways.com |
Bing Ad loader. Collects anonymous information about how visitors use BA.com. Expiry: 1 day |
_uetvid Cookie domain: www.britishairways.com |
Bing Ad loader. Collects anonymous information about how visitors use BA.com. Expiry: 1 day |
IDE Cookie domain: www.doubleclick.net |
Shows Google ads on non-Google sites. Expiry: 13 months |
Muid Cookie domain: www.bing.com |
Stores and tracks visits across BA.com. Expiry: 13 months |
muc_ads Cookie domain: t.co |
Collects data on how visitors use BA.com in order to optimise the website and make advertisement on BA.com more relevant to users. Expiry: 13 months |
cdv Cookie domain: www.recommender.scarabresearch.com |
Displays personalised product recommendations on the page. Expiry: 1 year |
_kuid_ Cookie domain: krxd.net |
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. Expiry: 6 months |
| Cookie name | Purpose |
|---|---|
CONSENT Cookie domain: www.youtube.com |
Stores information about how the customers uses BA.com and all advertising that the customer may have seen before visiting BA.com Expiry: 13 months |
kampyle_userid Cookie domain: www.britishairways.com |
Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site. Expiry: 1 year |
kampyleInvitePresented Cookie domain: www.britishairways.com |
Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site. Expiry: 1 year |
kampylePageLoadedTimestamp Cookie domain: www.britishairways.com |
Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site. Expiry: 1 year |
kampyleSessionPageCounter Cookie domain: www.britishairways.com |
Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site. Expiry: 1 year |
kampyleUserPercentile Cookie domain: www.britishairways.com |
Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site. Expiry: 1 year |
kampyleUserSession Cookie domain: www.britishairways.com |
Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site. Expiry: 1 year |
kampyleUserSessionsCount Cookie domain: www.britishairways.com |
Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site. Expiry: 1 year |
mdLogger Cookie domain: www.britishairways.com |
Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site. Expiry: 1 year |
sp_landing Cookie domain: www.spotify.com |
Set by Spotify to implement audio content from Spotify on BA.com. It also collects information on user interaction with this audio content. Expiry: 13 months |
sp_t Cookie domain: www.spotify.com |
Set by Spotify to implement audio content from Spotify on ba.com. It also collects information on user interaction with this audio content. Expiry: 13 months |
SRCHD Cookie domain: www.bing.com |
Connects data from the Bing advertising network with actions performed on the website. Expiry: 13 months |
SRCHHPGUSR Cookie domain: www.bing.com |
Connects data from the Bing advertising network with actions performed on the website. Expiry: 13 months |
SRCHUID Cookie domain: www.bing.com |
Connects data from the Bing advertising network with actions performed on the website. Expiry: 13 months |
SRCHUSR Cookie domain: www.bing.com |
Connects data from the Bing advertising network with actions performed on the website. Expiry: 13 months |
VISITOR_INFO1_LIVE Cookie domain: www.youtube.com |
Detects and resolve problems with the service. Expiry: 6 months |
VISITOR_PRIVACY_METADATA Cookie domain: www.youtube.com |
Stores the user's cookie consent state for the current domain. Expiry: 6 months |
YSC Cookie domain: www.youtube.com |
Ensures that requests within a browsing session are made by the user, and not by other sites. Expiry: Session |
ajs_anonymous_id Cookie domain: www.bacommunityfund.co.uk |
Helps to count how many people visit a certain site by tracking if you have visited before. Expiry: 1 year |
_SS Cookie domain: www.bing.com |
Collects information on visitor behaviour on multiple websites. Information is used on the website to optimise the relevance of advertisement. Allows the website to determine how the visitor accessed the website. Expiry: Session |
jwplayer.captionLabel Cookie domain: www.mediacentre.britishairways.com |
Remembers If user switches on Closed Captions and turns on captions for any further videos they view. Expiry: Session |
test_cookie Cookie domain: www.doubleclick.net |
Determines if the website visitor's browser supports cookies. Expiry: 15 minutes |
Last updated: October 2023
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