United Kingdom - e-ticket mandate
British Airways mandates the use of e-ticket on all itineraries where
e-ticket is available.
If you issue a paper ticket instead of an e-ticket you will incur a £25 fine. The following table lists which type of itineraries are included in the mandate and will attract or be exempt from the £25 ADM fine.
1 December 2007
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¹ This is a PNR containing at least one confirmed flight segment with the others open. It is best practice to include a Form of ID (FOID) for an
e-ticket with an Open Sector, as this aids retrieval of the ticket at an Airport Ticket desk. Examples of FOID are frequent flyer details (FQTV) or credit card, which do not need to be the form of payment. Note: Some GDS require a FOID to be able to issue an e-ticket with an Open Sector. The e-ticket mandate still applies in this case.
² An ADM will be issued to agents in respect of: 1) Any TOD where an
e-ticket could have been issued 2) Any TOD, even if the route is
non-e-ticketable, where a TOD request is made more than 7 days before flight departure. Note: The ADM process looks at the original date of ticket issuance and not the booking date. If a paper ticket has been issued in error on an e-ticketable route and ADM will be raised, as BA incurs a cost in processing the paper ticket.
* If for any reason a PNR is split, leaving the BA segments as an individual ticket, that ticket, if e-ticketable, MUST be e-ticketed. The "e" indicator may not always appear at itinerary level, however, if the BA e-ticketable segment of the itinerary is not issued as an e-ticket, then an ADM will be raised.
From January 2008 the following airlines will also join the mandate that have been implemented during November: JU, WY, CZ, EG, JO, JC, NU, AH.
** Except for those listed in previous column.
1 August 2007
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¹ This is a PNR containing at least one confirmed flight segment with the others open. It is best practice to include a Form of ID (FOID) for an e-ticket with an Open Sector, as this aids retrieval of the ticket at an Airport Ticket desk. Examples of FOID are frequent flyer details (FQTV) or credit card, which do not need to be the form of payment. Note: Some GDS require a FOID to be able to issue an e-ticket with an Open Sector. The e-ticket mandate still applies in this case.
² An ADM will be issued to agents in respect of: 1) Any TOD where an e-ticket could have been issued 2) Any TOD, even if the route is non-e-ticketable, where a TOD request is made more than 7 days before flight departure. Note: The ADM process looks at the original date of ticket issuance and not the booking date. If a paper ticket has been issued in error on an e-ticketable route and ADM will be raised, as BA incurs a cost in processing the paper ticket.
³ The following recently activated route become part of the mandate on 1 June 2006: Grenoble (GNB).
ª Austrian Airlines, BMI, LOT - Polish Airlines and Silkair were implemented in April and join the mandate from 01 June 06.
* If for any reason a PNR is split, leaving the BA segments as an individual ticket, that ticket, if e-ticketable, MUST be e-ticketed. The "e" indicator may not always appear at itinerary level, however, if the BA e-ticketable segment of the itinerary is not issued as an e-ticket, then an ADM will be raised.
** Except for those listed in previous column
1 July 2006
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¹ This is a PNR containing at least one confirmed flight segment with the others open. It is best practice to include a Form of ID (FOID) for an e-ticket with an Open Sector, as this aids retrieval of the ticket at an Airport Ticket desk. Examples of FOID are frequent flyer details (FQTV) or credit card, which do not need to be the form of payment. Note: Some GDS require a FOID to be able to issue an e-ticket with an Open Sector. The e-ticket mandate still applies in this case.
² An ADM will be issued to agents in respect of: 1) Any TOD where an e-ticket could have been issued 2) Any TOD, even if the route is non-e-ticketable, where a TOD request is made more than 7 days before flight departure. Note: The ADM process looks at the original date of ticket issuance and not the booking date. If a paper ticket has been issued in error on an e-ticketable route and ADM will be raised, as BA incurs a cost in processing the paper ticket.
³The following recently activated route becomes part of the mandate on 1 August 2006: Addis Ababa (ADD).
ª Air Jamaica was implemented in June and joins the mandate from 1 August 2006.
* If for any reason a PNR is split, leaving the BA segments as an individual ticket, that ticket, if e-ticketable, MUST be e-ticketed. The "e" indicator may not always appear at itinerary level, however, if the BA e-ticketable segment of the itinerary is not issued as an e-ticket, then an ADM will be raised.
** Except for those listed in previous column
1 June 2006
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¹ This is a PNR containing at least one confirmed flight segment with the others open. It is best practice to include a Form of ID (FOID) for an e-ticket with an Open Sector, as this aids retrieval of the ticket at an Airport Ticket desk. Examples of FOID are frequent flyer details (FQTV) or credit card, which do not need to be the form of payment. Note: Some GDS require a FOID to be able to issue an e-ticket with an Open Sector. The e-ticket mandate still applies in this case.
² An ADM will be issued to agents in respect of: 1) Any TOD where an e-ticket could have been issued 2) Any TOD, even if the route is non-e-ticketable, where a TOD request is made more than 7 days before flight departure. Note: The ADM process looks at the original date of ticket issuance and not the booking date. If a paper ticket has been issued in error on an e-ticketable route and ADM will be raised, as BA incurs a cost in processing the paper ticket.
³ The following recently introduced and activated route becomes part of the mandate on 1 July 2006: Nottingham airport (EMA).
ª Virgin Atlantic, Finnish Commuter Airlines and VLM were implemented in May and join the mandate from 01 July 06.
* If for any reason a PNR is split, leaving the BA segments as an individual ticket, that ticket, if e-ticketable, MUST be e-ticketed. The "e" indicator may not always appear at itinerary level, however, if the BA e-ticketable segment of the itinerary is not issued as an e-ticket, then an ADM will be raised.
** Except for those listed in previous column
1 May 2006
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¹ This is a PNR containing at least one confirmed flight segment with the others open. It is best practice to include a Form of ID (FOID) for an e-ticket with an Open Sector, as this aids retrieval of the ticket at an Airport Ticket desk. Examples of FOID are frequent flyer details (FQTV) or credit card, which do not need to be the form of payment. Note: Some GDS require a FOID to be able to issue an e-ticket with an Open Sector. The e-ticket mandate still applies in this case.
² An ADM will be issued to agents in respect of: 1) Any TOD where an e-ticket could have been issued 2) Any TOD, even if the route is non-e-ticketable, where a TOD request is made more than 7 days before flight departure. Note: The ADM process looks at the original date of ticket issuance and not the booking date. If a paper ticket has been issued in error on an e-ticketable route and ADM will be raised, as BA incurs a cost in processing the paper ticket.
³ The following recently activated routes become part of the mandate on 1 May 2006: Casablanca (CMN), Marrakech (RAK), Agadir (AGA), Fez (FEZ), Tangiers (TNG), Tunis (TUN), Ajaccio (AJA) Bastia (BIA) and Salzburg (SZG). Note: For SZG only flights BA2652 and BA2653 are eligible for e-tickets. The bus service from MUC to SZG must still be issued on paper tickets and will not result in ADMs being issued.
ª Air Canada, Singapore Airlines, LAN Argentina, LAN Ecuador and Korean Airlines were implemented in March and join the mandate from 01 May 06.
* If for any reason a PNR is split, leaving the BA segments as an individual ticket, that ticket, if e-ticketable, MUST be e-ticketed. The "e" indicator may not always appear at itinerary level, however, if the BA e-ticketable segment of the itinerary is not issued as an e-ticket, then an ADM will be raised.
** Except for those listed in previous column
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