电话号码和地址
You can find a range of contact information below, including advice for those travelling with disabilities.
You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday.
如果您已预订，请在致电时准备好您的订位代号。订位代号由 6 个字母和数字组成。例如，AB2CD3，可在您的确认电子邮件中找到。
联系信息
Telephone
1-800-AIRWAYS
1-800-247-9297
Daily, 7am - 1am Eastern Standard Time (EST)
Telephone
1-800-AIRWAYS
1-800-247-9297
Daily, 7am - 1am (EST)
Telephone
1-877-4282228
Daily, 7am - 3pm (EST)
对于 10 人或 10 人以上的团体旅行，请联系您首选的旅行社。
Telephone
1-877-4282228
Daily, 7am - 11pm (EST)
电子机票的退款申请
If you need further details about refunds, please click here.
申请退款须缴纳服务费。
Telephone
1-800-247-9297 (pre-travel / reservations)
Daily: 07:00-01:00 EST
For post-travel queries, such as complaints and claims, please complete the online form.
Fax
+1 212 251 6711 (for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.
Address
British Airways Customer Relations
11 West 42nd Street
24th Floor
New York, NY 10036
Telephone
1-800-828-8144
Daily: 24/7
Fax
+1-212-251-6711 (for sending copies of documents or receipts)
地址
British Airways
Baggage Claims
11 West 42nd Street
24th Floor
New York, NY 10036
请提供您的十位数文件编号（例如：LHRBA12345）
Telephone
1-800-247-9297 (option 3)
Daily: 07:00-01:00 (EST)
Support for the D/deaf or hard of hearing Minicom/Teletypewriter (TTY)
Telephone
1-866-393-0961
24 hours, 7 days a week (EST)
(Please note, this number is only for those who are D/deaf or hard of hearing who require use of a minicom/TTY system.)
Email
You can also email our Accessibility Team. Choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Please include your flight details or booking reference if you have an existing booking.
British Airways Holidays
Before booking a trip with British Airways Holidays, please submit our Accessible Holiday request form or call the above number.
Telephone
1-800-403-0882
Daily, 7am - 11pm (EST)