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Frequently asked questions

What should I do if I can no longer travel due to a medical emergency?

Last updated: 15 April, 2024

Please call our British Airways Holiday Customer Support team when you’re able to, and they will do all they can to help. If you’re already away on holiday, our 24-hour helpline team are ready to assist. You can find their contact details on the text message received on your travel date.

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