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Frequently asked questions

When is the final balance due for my holiday booking?

Last updated: 15 April, 2024

If you choose to secure your holiday package with a deposit, the balance due date will be confirmed at the time of booking. The full balance will be required 4 weeks before departure for short-haul bookings and 7 weeks before departure for all other holiday bookings. Selected European ski destinations require the full balance 5 weeks before departure. Please see Manage My Booking for the exact date applicable to your booking.

In most cases, the deposit amount is not refundable if you decide to cancel your booking. However, some exceptions apply if you have chosen a fully flexible air fare as part of your package. In the unlikely event that you experience difficulties paying via Manage My Booking, please contact us.

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