We appreciate you taking the time to help us.
We're able to carry a recognised assistance dog free of charge in the cabin of all our flights. Here's more information about the service we can offer.
An assistance dog is one which has been specifically trained to assist a disabled person and certified by an organisation that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide.
Emotional support dogs that are not recognised as assistance dogs by the above organisations are not allowed to travel in the cabin. In this case, please book your dog to travel as a domestic pet.
There are three types of training standards for assistance dogs:
|Guide dogs||Guide dogs assist blind and visually impaired people by avoiding obstacles, stopping at curbs and steps, and navigating through traffic.||ADI training standards for guide dogs|
|Hearing dogs||Hearing dogs assist deaf or hearing-impaired people by alerting them to a variety of household sounds, such as a door knock, telephone, baby cry, name call or smoke alarm. Dogs are trained to make physical contact and lead the person they are assisting to the source of the sound.||ADI training standards for hearing dogs|
|Service dogs||Service dogs assist people with disabilities other than a vision or hearing impairment. These dogs can help people who use wheelchairs, have autism, need help balancing or with various other conditions, such as seizures, low blood sugar or a mental health impairment.||ADI training standards for service dogs|
If you're entering the UK, your dog must meet the requirements of DEFRA's Pet Travel Scheme.
If you're travelling to a different country, please check with the relevant embassy or consulate for any regulations or restrictions.
It's currently not possible to book this service online so if you've booked on ba.com please contact us, if possible at least seven days before you're planning to travel. If you have booked through your travel agency please contact them directly.
Here are our contact details:
Travelling on other airlines
If you're travelling with our subsidiary OpenSkies between Paris and New York, please contact OpenSkies for your requirements.
If your flight is operated by one of our airline or franchise partners, they may have different processes so please contact them directly before you travel.
+44 (0) 208 745 7894 or
+44 (0) 208 745 789
|London Heathrow Animal Reception Centre|
|+44 (0) 1293 555580||London Gatwick Animal Reception Centre|
|London City||+44 (0) 207 646 0000||n/a|
0800 028 8971 (freephone) or
+44 (0)1563 829262 or
+44 (0)141 8894189 or
|Glasgow Animal Reception Centre|