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We believe that travel is for everyone and so are our services. We are committed to providing experiences that are open and accessible to all people and that includes our website.

Help using this website

We’re constantly working to make as accessible and usable as possible. We monitor and test continually to ensure that all of our features and services work in all the main browsers, including Chrome, Firefox, Internet Explorer and Safari. For the best experience, we recommend you always use the latest version of browser.

Compatible screen readers and other tools

Our website should be compatible with the latest versions of most leading screen readers, including:

  • Jaws
  • MAGic
  • NVDA
  • Supernova screen readers
  • VoiceOver
  • Window Eyes
  • ZoomText

The site should also be compatible with:

  • basic operating system screen magnifiers
  • speech recognition software, such as Dragon Naturally Speaking
  • operating system speech packages

Adjusting your settings

There are several things you can do to make it easier to use websites. AbilityNet provides guidance on how you can:

Make your mouse easier to use

Use your keyboard instead of mouse

Talk to your device

Make your device talk to you

Make text larger

Change your colours

Magnify the screen

Plug-ins and helpers

Plug-ins and helpers are not required for key functions on our site but you may need Flash or Adobe Reader to access some features. These can be downloaded using the links below. We are unable to help with any associated problems with these applications.

Get Adobe Flash Player

Get Adobe Reader

Telephone support

We provide a dedicated web support service for customers in the UK. If you are outside of the UK please contact your local British Airways office.

Contact us

Speed of the website

We recognise that a fast website is important to you and we work hard to make the site as fast as possible, but there are factors which impact the response speed which are outside our control. They include your connection speed, the performance of your Internet Service Provider, and the amount of traffic on the Internet at the time.

Screen resolutions

Our site is designed for optimal use at resolutions between 800x600 to 1280x1024.


'Cookies' are small text files that we place on your computer. We use two types of cookies on

  • Session Cookies - used to uniquely identify you throughout your visit.
  • Permanent Cookies - these remember your chosen country, ensuring we always provide you with relevant pages. This also helps us to track unique and repeat visitors to the site but we cannot identify individual users from the cookies.

Third party cookies are used on some parts of the site for tracking the success of campaigns and promotions. These cookies are normally permanent.

How we use cookies

Our website security

Our privacy policy

Customers with specific travel needs

If you want to know more about the service we provide if you have specific travel needs, e.g. if you have a disability, we have dedicated information on the page below.

Special assistance